THE POLISH ICT MARKET 2013

1.THE ICT MARKET

AT GLANCE

1.THE ICT MARKET

AT GLANCE

€15,7 billion was the value of the Polish ICT market in 2012 according to the European Information Technology Observatory.

ICT market in Europe according to EITO (in million euro)

7.9% is the ICT sector’s share in Poland’s

GDP according to the Central

Statistical Office. It is expected to

increase to 15% over 10 years.

174,000 people work

in the Polish ICT sector.

1540 businesses were operating in the

Polish ICT sector, including 218

manufacturing firms and 1322 service

firms.

€232.6 million was the total

expenditure made by ICT firms in Poland

on R&D in 2011 (up by 28.3%).

€8.24 billion was the total value of exports by Polish

ICT firms in 2011 (6.2% of all exports).

The largest proportion

is accounted for by personal electronic

equipment.

€10.3 billion was the value of imports

of ICT solutions into Poland in 2011

(6.9% of total imports). The largest proportion of imports is accounted

for by computers and peripheral

devices.

4.96 million computers

and peripheral devices were produced

in Poland in 2011.

€1.5 billion was the gross value

of investment in ICT technology by firms in 2011.

2.THE IT MARKET

AT GLANCE

€8.1 billion was the value of the Polish IT market in 2012 according to IDC Poland.

IT market in Europe according to EITO (in million euro)

2.2% was the IT market’s share

in Polish GDP in 2012.

2.6% is the projected growth of the Polish IT market

in 2013.

€211 is the amount spent

on IT per capita in Poland.

73.4% of households (9.24 million)

have a computer.

The structure of the IT market by sectors

The structure of the Polish IT market in 2012

1355 firms in Poland

offered IT services or were engaged

in production and wholesale of ICT solutions.

128 100 is the number of people employed in the IT sector

in Poland.

3.THE TELCO MARKET

AT GLANCE

€9.96 billion was the size of the Polish telecommunications market in 2012.

Telecommunication market in Europe according to EITO (in million euro)

2.7% is the telecommunications

market’s share in Polish GDP in 2012.

€259 is the amount spent

on telecommunications per capita in Poland.

185 telecommunications firms

operate in Poland.

45,900 is the number

of people employed in the telecommunications

sector in Poland.

53.9 million is the number of active SIM cards in Poland at the end

of 2012, representing a market penetration

of 140%.

6 million is the number

of Poles who use smartphones.

880,000 is the number of tablets sold

in Poland in 2012; the figure for 2013 may be as high as

1.8 million.

4.THE SERVICE

CENTRE MARKET AT GLANCE

€2.87 billion is the size of the BPO/ITO

market in Poland.

400 is the amount

of direct investment in Poland relating

to the building of service

centres, 56 in 2012.

The Polish BPO/ITO sector employs more than

127 000 people.

It's 42% of all people employed in BPIO/ITO

sector in CEE region.

469 is the number

of BPO/ITO centres in Poland.

The main locations for BPO/ITO centres are

Krakow, Warsaw, Wroclaw, the Gdansk

conurbation, Lodz, the Katowice conurbation,

and Poznan.

€700gross is the average

minimum monthly salary at BPO/ITO centres;

the maximum amount (for Process Managers)

reaches €3300 gross.

Processes most frequently handled by Polish service centres are: financial and

accounting services (60%), IT services (50%),

customer service (41%).

Largest sectors served by service centres

in Poland are: financial (65%), manufacturing (56%),

IT and telecommunications (38%), consumer services (37%).

5.THE INTERNET

MARKET AT GLANCE

5.THE INTERNET

MARKET AT GLANCE

€1.05 billionwas the value of the Polish

Internet access market in 2012.

€5.14 billion was the size of the Polish

e-commerce market in 2012; in 2013 year the figure may reach

€6,21 billion.

€500 millionwas the size

of the Internet advertising market in Poland in 2012.

83.5%is the level of saturation

of fixed-line Internet access services,

while the figure for mobile services

is 21%.

11.6 millionPoles were Internet service subscribers

in 2012 (up by 1.6 m).

83.4%of Internet access

services were provided by broadband

connections (over 2 Mb/s).

12.2 million Poles do shopping

on the Internet.

9.6 million Poles use

the Internet for matters relating to e-administration.

6.ICT IN POLISH FIRMS

AT GLANCE

93.2% of firms in Poland

have access to the Internet.

90.2% of firms use the Internet

in communication with administrative

offices.

25% of firms use

electronic data exchange relating

to the management of supply chains with

suppliers or customers.

16.7% of firms use CRM

systems, and 13.5% use ERP systems.

10.9% of firms sell via

the Internet or computer

networks (EDI).

7.THE JOBS MARKET

IN ICT AT GLANCE

1.76 million people are studying at Polish universities

and colleges.

25 technical universities

and colleges operate in Poland, but technical subjects are also taught at general universities

(19) and at some colleges of economics (77).

40,000 students graduate

in IT-related subjects in Poland every year.

1.76 million people are studying at Polish universities

and colleges.

14.2% of firms (73.2% of large firms, 31.4% of medium-sized firms, and 8.3% of small firms) have

posts for ICT specialists.

€1314 is the average gross

monthly salary of a telecommunications

specialist in Poland.

€812 is the average gross monthly

salary of an IT specialist in Poland.

Sources: Central Statistical Office, Eurostat, EITO, IDC Poland, PMR Research,

Computerworld TOP200, Association of Business Service Leaders in Poland (ABSL),

The Boston Consulting Group, IAB Polska, Hays Poland, Ministry of Economy, Office of

Electronic Communications, Polish Chamber of Commerce, Ministry of Science and Higher

Education, World Economic Forum, Sedlak & Sedlak.

Average exchange rate of the Polish National Bank: 1 euro = 4,185 zloty