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INNOVATING AT THE SPEED OF IDEAS
THE NEW CONVERSATION EXPERIENCE
LAURA MERLING, SVP APPLICATION ENABLEMENT MAY 22, 2012
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SMS and voice revenues are on the decline, accelerating the need for operators to
identify new revenue streams.
Long Term Evolution (LTE) technology threatens to commoditize bandwidth.
Operators must consider business models beyond access!
Application providers have seized the consumer experience; driven by consumer
demand. Operators must redefine and reinvigorate their role in the value chain.
To participate in the ecosystem, operators must shorten time-to-market & lower
costs for delivering new services.
WHERE ARE
WE NOW?
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AN EVOLUTION
WEB AND MOBILE
ONE WAY
BROADCAST
TWO WAY
ONE TO ONE
TWO WAY
ONE TO ONE
MOBILE
= CONNECTIVITY + CLOUD + COMMS + DATA + ECOSYSTEMS THE NEW CONVERSATION EXPERIENCE
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1/3 OF DAILY USERS Will access an Amazon AWS cloud site on
average at least once a day.
1% OF INTERNET TRAFFIC On average is coming or going to Amazon
managed infrastructure
$1.19 BILLION RUN RATE
For AWS in 2011
AWS IS TO DATACENTERS
NETWORK IS TO TRANSPORT
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DECONSTRUCTING THE NEW CONVERSATION
EXPERIENCE EQUATION
CONNECTIVITY
CLOUD
COMMS
DATA
ECOSYSTEMS
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CONNECTIVITY: SERVICES ENABLED LTE
THINKING BEYOND TRANSPORT
eMBMS AND SMARTPUSH
AUCTIONING SPARE CAPACITY
RAN DATA FOR THE BYOD GENERATION SUPPORT
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CLOUD: BRINGING THE POWER OF SERVICES
OF THE NETWORK TO THE CLOUD
TRANSFORM
ENTERPRISE BUILD
• Service provider
infrastructure,
operations and
business models
• Is ready for the
Carrier Cloud
• Carrier cloud has a
far greater
revenue potential
(10X)
• Carrier cloud is more
attractive (4X)
to enterprises than
existing public
cloud services
• An agile service
delivery platform for
a new class of
cloud services
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COMMS: REINVENTING THE
COMMUNICATIONS EXPERIENCE
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DATA: HELP ME MANAGE MY
VALUE AND IDENTITY
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DATA: CROSS-TELCO APIs
FOR OPT-IN SUBSCRIBER DATA
BENEFITS FOR SUBSCRIBER
• Ease the login
• Personal data stored in a single, trusted place
• No more forms to fill in from the Mobile
• Enhance customer experience
SERVICE PROVIDER BENEFITS
• Improve identified visitors and personalize services
• Feed databases with qualified operator data
• Increase the account creation success rate; more sales;
more info requests, more subscriptions
VALUE PROP: 70% to 80% DROP OFF FOR MOBILE SIGN-UP MEANS LOST
OPPORTUNITIES AND WASTED MARKETING SPENDING
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DATA: ENTERPRISE FOCUS TO
LEVERAGE DIGITAL MOBILE IDENTITY
47 MILLION
CUSTOMERS
COVERED
Users
Enterprises
and Public
Services
Mobile
authentication
User
profile
Identity
federation
Identity
federation Services
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ECOSYSTEMS: DRINKING FROM
THE FIREHOUSE
50B CONNECTED DEVICES
3B SUBSCRIBERS
10-12 CONNECTED DEVICES PER CONSUMER
2.5 GB OF MONTH/DEVICE
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ECOSYSTEMS: OPTIMIZING OPPORTUNITIES
OTHERS CREATE
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ECOSYSTEMS: WHO IS DRIVING
THE BUSINESS MODEL
DEVICE IAAS/PAAS CONTENT
THREE DISTINCT ECOSYSTEMS
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DELIVERING ON THE
NEW CONVERSATION EXPERIENCE
OPEN API PLATFORM
SERVICES METHODOLOGY
API CATALOGUE
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PRODUCT: OPEN API PLATFORM OR MODULES
• API management
• Service composition framework
• Business management
• Reporting and analytics
• API design + creation + integration
• Partners and API provisioning – adapters to existing systems, user workflow, branding,
localization
• Reporting and analytics – Customize reports and alarms, create transaction record adapters
• Customize business models
PROFESSIONAL SERVICES: BEST PRACTICES
BUSINESS CONSULTING: EXPERTISE
• Innovation, business consulting & API strategy
• Program and API analysis / optimization
• Business models across markets
• Knowledge regarding API trends
APPLICATION ENABLEMENT
PORTFOLIO OF SOFTWARE, SERVICES & EXPERTISE
SERVICES
METHODOLOGY
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• Multiple protocol support
• Data protection
• Authentication
• Authorization and access control
• Service virtualization
• Policy management
• Service orchestration across complex set of
API calls
• Tools and UI for creation
• Supports multiple creation frameworks
(POJO, BPEL, etc)
• Normalization as extension
API MANAGEMENT SERVICE COMPOSITION FRAMEWORK
• Custom commercial plans
• Multiple business models (PPC, rev share,
subscription)
• Ability to create bundled services
• Transaction data record output for model
processing
• Payment gateway integration
• Unified role based dashboard
• Centralized data collection across all
modules
• Exportable or integration
• Integrated log search engine for problem
resolution
BUSINESS MANAGEMENT REPORTING AND ANALYTICS
APPLICATION ENABLEMENT
OPEN API PLATFORM: CORE SOFTWARE COMPONENTS
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APPLICATION ENABLEMENT
SERVICES CATALOGUE
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• Service Composition Framework
• API Management
• Reporting and Analytics
• Business Management
• Reporting and Analytics
INCUBATION &
CREATION
OPERATIONS &
OPTIMIZATION API STRATEGY &
PRIORITIZATION
• Value creation and business strategy
• Business model definition
• Studies, program planning, network
asset evaluation
• API creation and vertical integration
• Create APIs from business assets and
services
• Expose APIs internally and externally
for market trial
• API deployment and continual
improvement
• Complete back-end integration
testing to production deployment
• Ongoing reporting & optimization of
program
• Ecosystem value prop
• Competitive and capability review
• Monetization framework
• KPI definition/baseline
• API design & prototyping
• Composition and development
• Architecture
• KPI assessment/adjustment
• System integration
• Testing and deployment
• Partner API provisioning
• Operations management
• KPI reporting and analysis
DEFINITION DESIGN DEPLOYMENT
Related
modules of
OAP
Phase
objectives
Phase
deliverables
APPLICATION ENABLEMENT
SERVICES METHODOLOGY
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