Transcript of Test 1 Powerpoint
- 1. Reservation Sales Training: 3 Keys to Becoming a
Reservations Sales Agent Superstarmore reservations more data more
revenue
- 2. Kick Starter! 2
- 3. Change? 3
- 4. Whats In My Pocket 4
- 5. Sell the Pen 5
- 6. The Essentials 6
- 7. Sell The Experience 7 Its not about the room, the house, the
condo They are coming for their unique experience Find out what it
is
- 8. 8Non-Negotiables 8Basics Use proper greeting Interactively
listen to callers request Personalize the conversation
- 9. Non-Negotiables 9More Basics Convey confidence & pride /
personalized recommendations. Use professional, courteous language
Ask if you can make the reservation Thank the caller
- 10. 10Calls That Make You Say 10I cant believe they said
that!
- 11. The Keys 11 Go outside the comfort zone and ask questions.
Position a property to a guest based on their Vacation. The Big 3
Change is ok: Grow or become stagnate
- 12. Your Success Is Our Purpose Colin Morrison
clmorrison@thenavisway.com 866-921-2779