Shopping Cart Optimization

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5-Part Series: Best Practices for Increasing Conversions On Your E-Commerce Site: User Experience and Conversion Rate Optimization Through the end of 2012, we're once again teaming up with iGoDigital, a leading provider of personalization services that guide smarter retail, to present a 5-part webinar series. In each of these 30-minute webinars, we'll explore five aspects of the online shopping experience in order to enhance user-experience and increase conversions. We'll also leave time for questions at the end of each session. Homepage Landing/Category Page Product Page Shopping Cart Post-Purchase Page

Transcript of Shopping Cart Optimization

@SlingshotSEO | www.SlingshotSEO.com

MARTY MUSESlingshot SEO

@MartyAMuse

INTRODUCTIONS

CONNER BURT

@ConBurt

STEVEN SHATTUCKSlingshot SEO

@StevenShattuck

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Shopping CartPart 4:

SEO & The Shopping Cart

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SEO Friendly eCommerce Platform• SEO Friendly • Scalable • Flexible • Up to speed on

indexation and crawlers

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The Basics: What You Must Know• Site Architecture • Duplicate Content– Pagination – Product Variations– Multi-faceted Navigation

• Properly Mapped Keyword Usage– The right product to the right customer at the

right time• Content is Still King

SEO & Usability

• Use email addresses instead of usernames• Use breadcrumbs to ease navigation• Visible contact information• Visible search box• Show recommended and related products• Use strong calls to action• Use security badges• Use content in the order process• Visible shopping cart

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Privacy Policy for SEO?• Ask yourself, what do big

and deserving brands do?• Is having a privacy policy

good for the user experience? And what does that say about Google’s interest?

• AdWords advertisers and AdSense publishers are required to use one.

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Checkout Now.» Anatomy of a cart.

» In Action…» To Do or Not To Do.

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Source: http://monetate.com/2011/10/infographic-shopping-cart-abandonment-and-tips-to-avoid-it

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In action…

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In action…

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To Do or Not To Do

DO

• Hide Shipping Costs• Force Registration• Assume you’ve got the

perfect process• Forget to measure A/B tests

• Display shipping early• Create urgency with stock

availability• Recommend with Purpose• Save cart for repeat visitor• Capture Email Address Early• Show Progress

DON’T

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Abandoner» Anatomy of a perfect Abandoned Cart Message.

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75%

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Understanding the Shopper Journey

1.Shipping Costs2.Browsing Stage3.Product Prices

Source: 2011 Forrester Research

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AnatomyImportant things to consider:• Subject Line: Consider including

product name• Clear Call out: Image of Item(s)

of Interest• Link to Saved Cart• Personalized Product

Recommendations• Test Ideal Send Time – First

Message within hours• Drip Campaigns• Offers and Promotions?

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» December 11: Post-Purchase Page

SlingshotSEO.com/resources/webcasts

Upcoming Webinars

iGoDigital observes behavior, asks questions, leverages

social profiles and analyzes “wisdom of the crowds” to

help retailers and consumer brands deliver the right

product to the right customer at the right time.

OUR TOOLBOX OF SERVICES:

Personalized Product Recommendations

Guided Selling Tools

Guided Search

Segment Builder

Visit iGoDigital.com or email TellMeMore@iGoDigital.com for more information

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WE STAY ON TOP OF BEST PRACTICES, EMERGING TRENDS, PEER REPORTING, & CHANGES IN THE SCIENCE OF THE INDUSTRY SO WE CAN RESPOND TO THE REALITIES WE ENCOUNTER.

Visit SlingshotSEO.com/Resources for more information