Facilitating Knowledge Transfer andRetention in the Modern Workplace

The Sebel,Melbourne

18 February 2008

Chris Fletcher—Director, Knowledge Management Asia Pacific regionDeloitte Consulting

Shift Happens: how to share knowledge in a network centric world

Source: Flickr: checco

The World is Flat!Globalisation 1.0: circa 1492 - 1800

Globalisation 2.0: circa 1800 - 2000

Globalisation 3.0: circa 2000 to today

Web 2.0

Societal / Social Change

Network Centric World

Participation Culture

Economics of Change

Drivers of a Networked World

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Evolving: Web 2.0

Flickr: maruisv

• Blogs: Personal / Corporate• Tagging: Social• Bookmarking• Photo sharing• Wiki• RSS• Web Video / Video blogging• Mash-ups• Widgets• Social Networking• Skype / IM• Social Media• Second Life

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The rise of the participation culture

Flickr: Robin Tremblay

Flickr: Milapsinh Jadeja

Flickr: Layne Crane

Flickr: Sophiandy

Flickr: Hasan E Beton

Me!

Me! Me!

Me!

US

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The Economics of Change

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Social Change

Awareness of climate change

Media generated debate on issues in society

A move back to community roots

Empowering the individual to lead change in the community

Corporate Social Responsibility as a strategy, not a cost

“The new currency won’t be intellectual capital. It will be social capital –the collective value of whom we know and what we’ll do for each other.”

—James Kouzes, co-author of The Leadership Challenge

………the new face of Knowledge

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A change in the KM model………

The impact of Social Capital on Knowledge

Content and CollectionOlder thinking

Context and ConnectionNewer thinking

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The future of Knowledge in a Networked World

NetworkedWorld

Context and Connection Collaboration

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So what is up with collaboration?

Network Analysis Making sense of complex problems

Reputation Capital Virtual AND Physical

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Organisational Network Analysis

Source: The Hidden Power of Social Networks – Rob Cross / Andrew Parker

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Organisational Network Analysis

Level

Snr Exec

Director

Snr Manager

Manager

Deputy Mgr

Consultant

Analyst

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Reputation capital

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Making sense of complex problems

• how do we make sense of the world so we can act in it?

• we know more than we can say, and say more than we can write down

• first fit pattern recognition

• cognitive bias

• contextual relevance

• distributed cognition

“Context is the most important word in management, and the most neglected”

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Virtual and physical interaction

• to get, one must give without reserve• multiple identities• generational divide• water coolers• balance• conflict

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Rethinking Collaboration in the 21st Century

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Changing focus – a networked world is here

The value is not in the delivery of knowledge, but in the alchemy of knowledge, in the ability to connect thoughts that weren't previously connected

A member firm ofDeloitte Touche Tohmatsu