SUPPORT

Dedicated to Support Excellence

Sennac Managed Support Services

Support Program

Dedicated to Support Excellence

Lite

Retainer Level ServiceOperated Remotely

SennacManaged Support Services

PeopleSoft Support

Standard

Standard ServiceOperated Remotely

PlusIncludes Legs/RegsRequired for Payroll

Operated Remotely / OnSite

Ultra

Enhanced ServiceInclusive ConsultancyOperated Remotely /

OnSite

Business DriversLow System Complexity / Criticality / Instability High

Flexibility, Resourcing Issues

Support Program

Dedicated to Support Excellence

Lite

Retainer Level ServiceOperated Remotely

SennacManaged Support Services

PeopleSoft Support

Standard

Standard ServiceOperated Remotely

PlusIncludes Legs/RegsRequired for Payroll

Operated Remotely / OnSite

Ultra

Enhanced ServiceInclusive ConsultancyOperated Remotely /

OnSite

Business DriversLow System Complexity / Criticality / Instability High

Flexibility, Resourcing Issues

Support Program

Dedicated to Support Excellence

Lite

Retainer Level ServiceOperated Remotely

SennacManaged Support Services

PeopleSoft Support

Standard

Standard ServiceOperated Remotely

PlusIncludes Legs/RegsRequired for Payroll

Operated Remotely / OnSite

Ultra

Enhanced ServiceInclusive ConsultancyOperated Remotely /

OnSite

Business DriversLow System Complexity / Criticality / Instability High

Flexibility, Resourcing Issues

Update Management

Dedicated to Support Excellence