Sennac Managed Support Services

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SUPPORT Dedicated to Support Excellence Sennac Managed Support Services

description

Sennac Managed Support Services. Support Program. Support Program. Support Program. Update Management. - PowerPoint PPT Presentation

Transcript of Sennac Managed Support Services

Page 1: Sennac Managed Support Services

SUPPORT

Dedicated to Support Excellence

Sennac Managed Support Services

Page 2: Sennac Managed Support Services

Support Program

Dedicated to Support Excellence

Lite

Retainer Level ServiceOperated Remotely

SennacManaged Support Services

PeopleSoft Support

Standard

Standard ServiceOperated Remotely

PlusIncludes Legs/RegsRequired for Payroll

Operated Remotely / OnSite

Ultra

Enhanced ServiceInclusive ConsultancyOperated Remotely /

OnSite

Business DriversLow System Complexity / Criticality / Instability High

Flexibility, Resourcing Issues

Page 3: Sennac Managed Support Services

Support Program

Dedicated to Support Excellence

Lite

Retainer Level ServiceOperated Remotely

SennacManaged Support Services

PeopleSoft Support

Standard

Standard ServiceOperated Remotely

PlusIncludes Legs/RegsRequired for Payroll

Operated Remotely / OnSite

Ultra

Enhanced ServiceInclusive ConsultancyOperated Remotely /

OnSite

Business DriversLow System Complexity / Criticality / Instability High

Flexibility, Resourcing Issues

Page 4: Sennac Managed Support Services

Support Program

Dedicated to Support Excellence

Lite

Retainer Level ServiceOperated Remotely

SennacManaged Support Services

PeopleSoft Support

Standard

Standard ServiceOperated Remotely

PlusIncludes Legs/RegsRequired for Payroll

Operated Remotely / OnSite

Ultra

Enhanced ServiceInclusive ConsultancyOperated Remotely /

OnSite

Business DriversLow System Complexity / Criticality / Instability High

Flexibility, Resourcing Issues

Page 5: Sennac Managed Support Services

Update Management

Dedicated to Support Excellence


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