Download - Sennac Managed Support Services

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Page 1: Sennac  Managed Support Services

SUPPORT

Dedicated to Support Excellence

Sennac Managed Support Services

Page 2: Sennac  Managed Support Services

Support Program

Dedicated to Support Excellence

Lite

Retainer Level ServiceOperated Remotely

SennacManaged Support Services

PeopleSoft Support

Standard

Standard ServiceOperated Remotely

PlusIncludes Legs/RegsRequired for Payroll

Operated Remotely / OnSite

Ultra

Enhanced ServiceInclusive ConsultancyOperated Remotely /

OnSite

Business DriversLow System Complexity / Criticality / Instability High

Flexibility, Resourcing Issues

Page 3: Sennac  Managed Support Services

Support Program

Dedicated to Support Excellence

Lite

Retainer Level ServiceOperated Remotely

SennacManaged Support Services

PeopleSoft Support

Standard

Standard ServiceOperated Remotely

PlusIncludes Legs/RegsRequired for Payroll

Operated Remotely / OnSite

Ultra

Enhanced ServiceInclusive ConsultancyOperated Remotely /

OnSite

Business DriversLow System Complexity / Criticality / Instability High

Flexibility, Resourcing Issues

Page 4: Sennac  Managed Support Services

Support Program

Dedicated to Support Excellence

Lite

Retainer Level ServiceOperated Remotely

SennacManaged Support Services

PeopleSoft Support

Standard

Standard ServiceOperated Remotely

PlusIncludes Legs/RegsRequired for Payroll

Operated Remotely / OnSite

Ultra

Enhanced ServiceInclusive ConsultancyOperated Remotely /

OnSite

Business DriversLow System Complexity / Criticality / Instability High

Flexibility, Resourcing Issues

Page 5: Sennac  Managed Support Services

Update Management

Dedicated to Support Excellence