Improvement of Traffic Information through Cooperation

between Multiple Public Transport Companies

Line Lundum Matthäi

Head of Development

linma@dsb.dk

Trafikinfo Udviklings Samarbejdet (TUS) Co-operation of Developing Traffic Information in Greater Copenhagen

Participants

Danish Railway Authorities

Danish Road Directorate

DSB

DSB S-train

DSB Øresund

Metro

Movia busses

Rail Net Denmark

Rejseplanen

2010 2011 2012 2013 2014

TUS is started as pilot

with a one year budget

Education of traffic

information workers

across companies

TUS is organized as a

programme

A common design for

cross traffic information

is tested

Design is implemented

at 3 stations

Projects aiming to

increase customer

satisfaction are carried

out

Design is implemented

at five other stations

We are partners

....focussing on traffic information

No branding what so ever

- customers want the most

efficient journey from A to B

Collaboration focus is on

customer needs and not

company needs

- Traffic information is

perceived as an public

service obligation

Organized as a programme

with shared resources and

financing

Investment focus and

prioritization is how to

increase the customer

satisfaction

Traffic information tool

....sharing information and best practises

Disruption alerts

Journey planner

Tool box

E-learning

Polls

News channel

Shared application

....supporting the traffic information during disruptions

New design

....traffic information only

Investment focus in 2013-2020

• Hub definition Greater Copenhagen area

• 10 hubs but more to come

• Investment strategy

2013