Classroom Response System

Content

CHAPTER 1

Question 1_______ refers to doing a job without wasting resources.

1. Complexity

2. Effectiveness

3. Pervasiveness

4. Efficiency

5. Reliability

Question 1

_______ refers to doing a job without wasting resources.

1. Complexity

2. Effectiveness

3. Pervasiveness

4. Efficiency * Correct Answer

5. Reliability

Question 2

The four basic functions of management are Planning,

Decision-Making, Organizing, and Leading.

1. TRUE

2. FALSE

Question 2

The four basic functions of management are Planning,

Decision-Making, Organizing, and Leading.

1. TRUE

2. FALSE * Correct Answer

Question 3In most organizations, the ______ level of management contains

the largest number of managers.

1. First-line Supervision

2. Administrative Management

3. Top Management

4. Middle Management

5. Production Management

Question 3In most organizations, the ______ level of management contains

the largest number of managers.

1. First-line Supervision

2. Administrative Management

3. Top Management

4. Middle Management * Correct Answer

5. Production Management

Question 4

The management activity associated with monitoring an organization’s progress toward its goals is

1. Planning.

2. Controlling.

3. Leading.

4. Organizing.

Question 4

The management activity associated with monitoring an organization’s progress toward its goals is

1. Planning.

2. Controlling. * Correct Answer

3. Leading.

4. Organizing.

Question 5

Ravinder manages the JC Penney store at the local mall. She oversees the day-to-day operations of the store, hires cashiers and stock handlers, and handles other routine administrative duties. Ravinder is an example of a

1. Top Manager

2. Middle Manager

3. First-line Manager

4. Marketing Manager

Question 5

Ravinder manages the JC Penney store at the local mall. She oversees the day-to-day operations of the store, hires cashiers and stock handlers, and handles other routine administrative duties. Ravinder is an example of a

1. Top Manager

2. Middle Manager

3. First-line Manager * Correct Answer

4. Marketing Manager

Question 6 Home Depot CEO Robert Nardelli decided to limit the autonomy of

Home Deport store managers in favor of a more centralized corporate structure. This is an example of the ______ function of management.1. Planning and Decision-Making.

2. Organizing.

3. Managing.

4. Controlling.

5. Leading.

Question 6 Home Depot CEO Robert Nardelli decided to limit the autonomy of

Home Deport store managers in favor of a more centralized corporate structure. This is an example of the ______ function of management.1. Planning and Decision-Making.

2. Organizing. * Correct Answer

3. Managing.

4. Controlling.

5. Leading.

Question 7

Communication, leadership, motivation, and team processes are all included in which managerial activity?

1. Controlling

2. Planning

3. Organizing

4. Leading

Question 7

Communication, leadership, motivation, and team processes are all included in which managerial activity?

1. Controlling

2. Planning

3. Organizing

4. Leading * Correct Answer

Question 8

Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50 units of the same product. Compared to Randy, Rebecca was

1. Equally efficient but not as effective.

2. Equally effective and efficient.

3. Equally effective but not as efficient.

4. Neither effective nor efficient.

Question 8

Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50 units of the same product. Compared to Randy, Rebecca was

1. Equally efficient but not as effective.

2. Equally effective and efficient.

3. Equally effective but not as efficient. * Correct Answer

4. Neither effective nor efficient.

Question 9Kyle Murray is the Mid Atlantic regional manager for Kroger

grocery stores, and is responsible for store operations in Pennsylvania, Ohio, and Indiana. Kyle is a

1. Top Manager

2. Middle Manager

3. Operations Manager

4. First-line Manager

5. Financial Manager

Question 9Kyle Murray is the Mid Atlantic regional manager for Kroger

grocery stores, and is responsible for store operations in Pennsylvania, Ohio, and Indiana. Kyle is a

1. Top Manager

2. Middle Manager * Correct Answer

3. Operations Manager

4. First-line Manager

5. Financial Manager

Question 10

The decision of whether to buy another company requires that a manager be able to understand his/her organization from a broad-based point of view, which is a(n)

1. Diagnostic skill.

2. Interpersonal skill.

3. Conceptual skill.

4. Technical skill.

Question 10

The decision of whether to buy another company requires that a manager be able to understand his/her organization from a broad-based point of view, which is a(n)

1. Diagnostic skill.

2. Interpersonal skill.

3. Conceptual skill. * Correct Answer

4. Technical skill.

Question 11The decision for Campbell’s, manufacturer of soup, frozen dinners,

and other food items, to sell Vlasic Foods International Inc. would have been made at what organizational level?

1. First-line management

2. Administrative management

3. Middle-level marketing management

4. Top management

5. Front-line supervisor

Question 11The decision for Campbell’s, manufacturer of soup, frozen dinners,

and other food items, to sell Vlasic Foods International Inc. would have been made at what organizational level?

1. First-line management

2. Administrative management

3. Middle-level marketing management

4. Top management * Correct Answer

5. Front-line supervisor

Question 12

Which managers spend a large proportion of their time supervising the work of subordinates?

1. Administrative managers

2. First-line managers

3. Human resource managers

4. Middle managers

Question 12

Which managers spend a large proportion of their time supervising the work of subordinates?

1. Administrative managers

2. First-line managers * Correct Answer

3. Human resource managers

4. Middle managers

Question 13Which of the following is NOT an example of an area manager?

1. Liaison Manager

2. Human Resources Manager

3. Production Manager

4. Sales Manager

5. Public Relations Manager

Question 13Which of the following is NOT an example of an area manager?

1. Liaison Manager * Correct Answer

2. Human Resources Manager

3. Production Manager

4. Sales Manager

5. Public Relations Manager

Question 14

Conceptual skills are more important to top managers than to managers at other levels of the organization.

1. TRUE

2. FALSE

Question 14

Conceptual skills are more important to top managers than to managers at other levels of the organization.

1. TRUE * Correct Answer

2. FALSE

Question 15

Decisional roles of managers include

1. Monitor.

2. Disturbance Handler.

3. Spokesperson.

4. Leader.

Question 15

Decisional roles of managers include

1. Monitor.

2. Disturbance Handler. * Correct Answer

3. Spokesperson.

4. Leader.

Question 16

Being open to unsolicited suggestions from subordinates is part of the monitor role.

1. TRUE

2. FALSE

Question 16

Being open to unsolicited suggestions from subordinates is part of the monitor role.

1. TRUE

2. FALSE * Correct Answer

Question 17When the CFO of Marsh, Inc. establishes a good working

relationship with CNB Bank so that the firm is able to get an emergency loan on short notice, the CFO is successfully filling the _____ role.

1. Figurehead

2. Leader

3. Liaison

4. Negotiator

5. Entrepreneur

Question 17When the CFO of Marsh, Inc. establishes a good working

relationship with CNB Bank so that the firm is able to get an emergency loan on short notice, the CFO is successfully filling the _____ role.

1. Figurehead

2. Leader

3. Liaison * Correct Answer

4. Negotiator

5. Entrepreneur

Question 18

A successful manager uses interpersonal skills effectively when dealing with employees, customers, and investors.

1. TRUE

2. FALSE

Question 18

A successful manager uses interpersonal skills effectively when dealing with employees, customers, and investors.

1. TRUE * Correct Answer

2. FALSE

Question 19

Communication skills are required to visualize the most probable cause of managerial problems.

1. TRUE

2. FALSE

Question 19

Communication skills are required to visualize the most probable cause of managerial problems.

1. TRUE

2. FALSE * Correct Answer

Question 20

The _____ role is being fulfilled when the CEO reads Fortune magazine.

1. Liaison

2. Spokesperson

3. Leader

4. Disseminator

5. Monitor

Question 20

The _____ role is being fulfilled when the CEO reads Fortune magazine.

1. Liaison

2. Spokesperson

3. Leader

4. Disseminator

5. Monitor * Correct Answer

Question 21Tanisha is the manager of a frozen foods plant, and is currently

working with union leaders to avoid a costly strike. She is performing the _____ role.

1. Entrepreneur

2. Disturbance Handler

3. Resource allocator

4. Figurehead

5. Monitor

Question 21Tanisha is the manager of a frozen foods plant, and is currently

working with union leaders to avoid a costly strike. She is performing the _____ role.

1. Entrepreneur

2. Disturbance Handler * Correct Answer

3. Resource allocator

4. Figurehead

5. Monitor

Question 22Colleen Kaplan is the human resources manager for a large rent-to-

own company. She is currently hammering out the details of an employment contract with the company’s recently hired chief financial officer. In terms of managerial roles, she is a(n)

1. Disturbance handler.

2. Liaison.

3. Leader.

4. Negotiator.

5. Entrepreneur.

Question 22Colleen Kaplan is the human resources manager for a large rent-to-

own company. She is currently hammering out the details of an employment contract with the company’s recently hired chief financial officer. In terms of managerial roles, she is a(n)

1. Disturbance handler.

2. Liaison.

3. Leader.

4. Negotiator. * Correct Answer

5. Entrepreneur.

Question 23

The art of management requires managers to use intuition, insight, conceptual skills, and interpersonal skills.

1. TRUE

2. FALSE

Question 23

The art of management requires managers to use intuition, insight, conceptual skills, and interpersonal skills.

1. TRUE * Correct Answer

2. FALSE

Question 24_____ skills, such as driving a forklift, repairing a robotic assembly

line, or operating a computer-assisted design program, are needed to perform specialized tasks within an organization.

1. Human

2. Organizational

3. Conceptual

4. Technical

5. Strategic

Question 24_____ skills, such as driving a forklift, repairing a robotic assembly

line, or operating a computer-assisted design program, are needed to perform specialized tasks within an organization.

1. Human

2. Organizational

3. Conceptual

4. Technical * Correct Answer

5. Strategic

Question 25The ability to prioritize work, to work efficiently, and to delegate

appropriately is a(n) _____ skill.

1. Operational

2. Knowledge

3. Conceptual

4. Technical

5. Time-management

Question 25The ability to prioritize work, to work efficiently, and to delegate

appropriately is a(n) _____ skill.

1. Operational

2. Knowledge

3. Conceptual

4. Technical

5. Time-management * Correct Answer

Question 26

Decision-making skills refer to the manager’s ability to both effectively convey ideas and information to others and effectively receive ideas and information from others.

1. TRUE

2. FALSE

Question 26

Decision-making skills refer to the manager’s ability to both effectively convey ideas and information to others and effectively receive ideas and information from others.

1. TRUE

2. FALSE * Correct Answer

Question 27

The science of being a manager would include reading population statistics before deciding on a new retail location for a day care facility.

1. TRUE

2. FALSE

Question 27

The science of being a manager would include reading population statistics before deciding on a new retail location for a day care facility.

1. TRUE * Correct Answer

2. FALSE

Question 28The ability to understand someone else’s position and to present

one’s own position in a reasonable fashion is a(n) _____ skill.

1. Operational

2. Knowledge

3. Conceptual

4. Technical

5. Interpersonal

Question 28The ability to understand someone else’s position and to present

one’s own position in a reasonable fashion is a(n) _____ skill.

1. Operational

2. Knowledge

3. Conceptual

4. Technical

5. Interpersonal * Correct Answer

Question 29The ability to both effectively convey ideas and information to others

and effectively receive ideas and information from others is referred to as a(n) _____ skill.

1. Communication

2. Knowledge

3. Conceptual

4. Technical

5. Interpersonal

Question 29The ability to both effectively convey ideas and information to others

and effectively receive ideas and information from others is referred to as a(n) _____ skill.

1. Communication * Correct Answer

2. Knowledge

3. Conceptual

4. Technical

5. Interpersonal

Question 30

A manager can be effective without being efficient.

1. TRUE

2. FALSE

Question 30

A manager can be effective without being efficient.

1. TRUE * Correct Answer

2. FALSE