LEED Green AssociateMarch 2016

ADAMS

CERTIFICATIONS

CONTACT 435-512-0324

melimiadams@gmail.com

B.I.D. Degree, Interior DesignUtah State University

May 2013

3DS MaxAutoCad

Adobe IllustratorAdobe InDesign

Adobe PhotoshopMicrosoft Office Suite

RevitSketchUp

EXPERIENCE

EDUCATION

HARD SKILLS

MELISSA

Retail Sales Administrative AssistantQueen Anne Upholstery and RefinishingBellevue and Seattle WashingtonAugust 2016 to December 2016- Wrote quotes for customers for upholstery and refinishing projects- Educated customers on terminology and processes- Managed social media marketing campaign

Utility Bill Retrieval ExpertConservice Utility Management & BillingLogan, Utah April 2015 to July 2016- Used custom software to distribute bills between team members- Prioritized bills according to due date or other criteria- Contacted utility billing companies and provided resolutions for bill acquirement issues

Home DepotLogan, UtahAppliance AssociateMay 2014 to April 2015- Provided customers with recommendations based on their needs- Remained informed about vendors, policies, safety codes, and adjacent department knowledge

ConvergysLogan, UtahCustomer Service and ProblemResolution Representative IIJuly 2013 to March 2015- Resolved customer’s issues regarding technical support, billing, and service upgrades- Focused on empathy, sales, time management, and customer satisfaction

Directions In Design, Inc.St. Louis, MissouriInternshipJune to July 2012- Selected fabrics, accessories, paint colors and furniture pieces to be used at a senior living facility- Visited client to resolve issues with previous installation

ABOUT MEHi, I am Melissa. I have a deep passion for

design. I enjoy creating spaces and environments that produce joy. I am a quick

learner and avid researcher. I am often inspired by the beauty of nature and the

built environment.

SOFT SKILLS

Customer RelationsProblem Solving

Goal SettingTime Management

OrganizationPatience

DeterminationAdaptability

Focus