Resume 2017
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LEED Green Associate March 2016 ADAMS CERTIFICATIONS CONTACT 435-512-0324 [email protected] B.I.D. Degree, Interior Design Utah State University May 2013 3DS Max AutoCad Adobe Illustrator Adobe InDesign Adobe Photoshop Microsoft Office Suite Revit SketchUp EXPERIENCE EDUCATION HARD SKILLS MELISSA Retail Sales Administrative Assistant Queen Anne Upholstery and Refinishing Bellevue and Seattle Washington August 2016 to December 2016 - Wrote quotes for customers for upholstery and refinishing projects - Educated customers on terminology and processes - Managed social media marketing campaign Utility Bill Retrieval Expert Conservice Utility Management & Billing Logan, Utah April 2015 to July 2016 - Used custom software to distribute bills between team members - Prioritized bills according to due date or other criteria - Contacted utility billing companies and provided resolutions for bill acquirement issues Home Depot Logan, Utah Appliance Associate May 2014 to April 2015 - Provided customers with recommendations based on their needs - Remained informed about vendors, policies, safety codes, and adjacent department knowledge Convergys Logan, Utah Customer Service and Problem Resolution Representative II July 2013 to March 2015 - Resolved customer’s issues regarding technical support, billing, and service upgrades - Focused on empathy, sales, time management, and customer satisfaction Directions In Design, Inc. St. Louis, Missouri Internship June to July 2012 - Selected fabrics, accessories, paint colors and furniture pieces to be used at a senior living facility - Visited client to resolve issues with previous installation ABOUT ME Hi, I am Melissa. I have a deep passion for design. I enjoy creating spaces and environments that produce joy. I am a quick learner and avid researcher. I am often inspired by the beauty of nature and the built environment. SOFT SKILLS Customer Relations Problem Solving Goal Setting Time Management Organization Patience Determination Adaptability Focus
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Transcript of Resume 2017
LEED Green AssociateMarch 2016
ADAMS
CERTIFICATIONS
CONTACT 435-512-0324
B.I.D. Degree, Interior DesignUtah State University
May 2013
3DS MaxAutoCad
Adobe IllustratorAdobe InDesign
Adobe PhotoshopMicrosoft Office Suite
RevitSketchUp
EXPERIENCE
EDUCATION
HARD SKILLS
MELISSA
Retail Sales Administrative AssistantQueen Anne Upholstery and RefinishingBellevue and Seattle WashingtonAugust 2016 to December 2016- Wrote quotes for customers for upholstery and refinishing projects- Educated customers on terminology and processes- Managed social media marketing campaign
Utility Bill Retrieval ExpertConservice Utility Management & BillingLogan, Utah April 2015 to July 2016- Used custom software to distribute bills between team members- Prioritized bills according to due date or other criteria- Contacted utility billing companies and provided resolutions for bill acquirement issues
Home DepotLogan, UtahAppliance AssociateMay 2014 to April 2015- Provided customers with recommendations based on their needs- Remained informed about vendors, policies, safety codes, and adjacent department knowledge
ConvergysLogan, UtahCustomer Service and ProblemResolution Representative IIJuly 2013 to March 2015- Resolved customer’s issues regarding technical support, billing, and service upgrades- Focused on empathy, sales, time management, and customer satisfaction
Directions In Design, Inc.St. Louis, MissouriInternshipJune to July 2012- Selected fabrics, accessories, paint colors and furniture pieces to be used at a senior living facility- Visited client to resolve issues with previous installation
ABOUT MEHi, I am Melissa. I have a deep passion for
design. I enjoy creating spaces and environments that produce joy. I am a quick
learner and avid researcher. I am often inspired by the beauty of nature and the
built environment.
SOFT SKILLS
Customer RelationsProblem Solving
Goal SettingTime Management
OrganizationPatience
DeterminationAdaptability
Focus
