Porcia L. Yetter Experienced Salesperson and Customer Service Expert

145 West Market Street Salinas, CA 93901 (831) 710-0398 Porcialeigh@outlook.com

EXPERIENCE

Banana Republic, Del Monte Shopping Center Monterey, CA 93940 — Seasonal associate November 2016 - December 2016

Seasonal however, i did learn a lot about fabrics and how well they hold up depending on the processes in which they were made.

.

Blackthorne Pools and Spas INC, 143 John Street Salinas, CA 93901 — Advanced Sales Professional

March 2016 - September 2016

❖ Created strategies to develop and expand customer sales.

❖ Worked as a team member to provide the highest level of service

to customers.

❖ Shared product knowledge with customers while making personal

recommendations.

❖ Maintained productive relationships with existing customers

through exceptional follow-up after sales. Updated database with

customer and sales information.

❖ Established new customer accounts.

❖ Identified prospective customers using lead generating methods

and performing an average of 5 cold calls per day.

❖ Developed tool to track and monitor personal sales opportunities,

deals in progress and finished contracts.

❖ Took daily inbound calls and key-entered orders, faxes, backorders

and credit memos for assigned accounts and clients.

❖ Served as liaison between customers, store personnel and various

store departments.

❖ Exercises sound judgment in issuing credits and making exceptions

to customer policies to maintain high levels of customer

satisfaction.

❖ Extended customer subscriptions, offering discounts and

promotions to ensure high customer retention rates.

❖ Informed customers about sales and promotions in a friendly and

engaging manner.

❖ Developed spreadsheets to track bi-monthly billings, client

SKILLS

❖ Active listening skills

❖ Excellent communication

skills

❖ Top sales performer

❖ New customer

acquisition

❖ Invoice processing

❖ Filing and data archiving

❖ Vendor relations

❖ Inventory control

❖ POS systems

❖ Persuasive

communication expertise

❖ Customer

service-oriented

❖ Excellent negotiating

tactics

❖ Internet savvy

❖ Sharp problem solver

❖ Strategic planning

❖ After sales support

❖ Dedicated team player

❖ Relationship selling

❖ Excellent time

management

❖ Accurate cash handling

ACCOMPLISHMENTS

proposals, contracts, subcontracts and subcontractor licenses.

❖ Evaluated competitors and performed market research.

Reason for leaving: I had a personal situation happen that needed my

undivided attention and I made the decision to be there for my family.

Cole Haan, Ocean and Mission Street Space #222 Carmel-By-The-Sea, CA 93921— Sales December 2014 - May 2016

❖ Generated 21 leads weekly.

❖ Produced $10,000 - $14,000 in net sales volume during an average

month.

❖ Responded to all customer inquiries in a timely manner

❖ Maintained detailed account records and contact logs using a client

binder i made myself.

❖ Greeted store customers promptly and responded to questions

with knowledgeable service.

❖ Maintained productive relationships with existing customers

through exceptional follow-up after sales.

❖ Kept showroom professional and neat at all times.

❖ Generated high volume of referrals.

❖ Participated in various incentive programs and contests designed to

support achievement of production goals. Incentive was usually a

lovely product from the company.

❖ Recognized as top sales generator

❖ Consistently met and exceeded department expectations for

productivity and accuracy levels.

Reason for leaving: Did not wish to work two places of employment due to

the distance between the two.

Macy’s, Del Monte Shopping Center Monterey, CA 93940— Sales December 2013 - January 2015

❖ Generated 21 leads weekly.

❖ Produced $10,000 - $14,000 in net sales volume during an average

month.

❖ Responded to all customer inquiries in a timely manner

❖ . Maintained detailed account records and contact logs using a

client binder i made myself.

❖ Greeted store customers promptly and responded to questions

with knowledgeable service.

❖ Maintained productive relationships with existing customers

➢ At Macy's I went

from seasonal, to

part-time, to

full-time in 2 months

due to hard work,

meeting sales goals,

and opening up

accounts.

➢

➢ Completed Macy's

"Making Magic 101 "

selling course.

➢ Recognized for for

exceeding all

customer service

goals and awarded

for "Customer

Service Survey Star ".

As well as recognition

from management

for the time and care

put into the work I

do for the customer.

➢ Completed Cole

Haan's Loss

Prevention course as

well as their training

on fabric, leathers,

anatomy of shoes,

outerwear, and

handbags.

➢ Two month selling

course from a

company called

MASCO .

through exceptional follow-up after sales.

❖ Kept showroom professional and neat at all times.

❖ Generated high volume of referrals.

❖ Participated in various incentive programs and contests designed to

support achievement of production goals. Incentive was usually a

lovely product from the company.

❖ Recognized as top sales generator

❖ Consistently met and exceeded department expectations for

productivity and accuracy levels.

Reason for leaving: Was offered a higher pay with Cole Haan

EDUCATION

Monterey High School, Monterey, CA — Diploma August 2004 - June 2009

Ranked #3 in sales at Macy’s.

Customer comment

SKILLS ➢ Active listening skills

➢ Excellent communication

skills

➢ Top sales performer

➢ New customer

acquisition

➢ Invoice processing

➢ Filing and data archiving

➢ Vendor relations

➢ Inventory control

➢ POS systems

➢ Persuasive

communication expertise

➢ Customer

service-oriented

➢ Excellent negotiating

tactics

➢ Internet savvy

➢ Sharp problem solver

➢ Strategic planning

➢ After sales support

➢ Dedicated team player

➢ Relationship selling

➢ Excellent time

management

➢ Focused and driven

➢ Business savvy

Customer comment

Manager Danielle Foster Comment

The top performers in the entire store at Macy’s.

Ranked at #3 with a comment from management “Wow Porcia!! NICE!”

Highlighted in the seconded to last row is my name and a statement to me saying “Yes “P” - Great job”. (Nickname “P” given by management)

I was given this award almost every month I was employed with Cole haan for having the most surveys with positive reviews on my customer service. Very grateful, I always have luck with meeting kind people at work.

Ranked at #2 in sales @ Cole Haan

Highlighted is my name at number 2 in overall sale performance.