re-inventinggovernmentfortheInternetage

2008

thesis:

welackacollectiveunderstandingofthetrueimpactoftheInternetageonpolicymaking

currently:

ITisfocusedonimprovingoperationalefficiencyandimprovingservicedelivery...whichisessential,but....

...itismissingasecond,trulytransformativestrand....

...technologyasapolicylever

theevolvingInternet

“Aresocialcomputingthemeslikeuser-generatedcontentandcommunicationfundamentallychangingtherulesofbusiness?Wethinktheyare—inabigway.”ForresterResearch

Personal

Transactional

Informational

...ifyou’retoofocusedonyourcurrentbusiness,it’shardtolookaheadandevenhardertomake

thechangesyouneedto...

BillGates

theexistingfocus

• serverconsolidation• thedevelopmentofacommonstructureforservers

andapplications• automatingthedeploymentofserversand

applicationswithinthatcommonstructure• improvingoverallsecurity,dataprotectionand

privacypractices(includingatthelocal,regionalorbranchofficelevel)

• improvingsecuritythroughimprovedidentitymanagement

• virtualisationandrationalisationinthedatacentre• desktopandmobileplatformoptimisation• drivingdownthe76%ofITbudgetcostsspentonIT

services

Education Tax Welfare Health ...etc

citizen

Government(provider/producer centricview

Education Tax Welfare Health ...etc

citizen

Government(provider/producer centricview

Tax

etc etc

Health

Education

WelfarecitizenJustice

serviceshingedoncitizennotprovider

education

socialservices

police

education

socialservices

education

police

justice

visualisation...

Thisfile islicensedundertheCreative CommonsAttribution ShareAlike 2.5 License.Inshort:youarefreetoshareandmakederivativeworksofthefileundertheconditionsthatyouappropriatelyattributeit,andthatyoudistributeitonlyunderalicenseidenticaltothisone.Officiallicense

socialnetworkinglessons:

• notsilos• notsegmentation(aka “neo-silos”)

• ...butsemantictagging

CitizenJohnSmithpensioner

studentlecturermotorist

parenttaxpayer

commuter

touristpassportholder

thedigitalreformation–consumers/citizensatthecentre

newrealitiesofthe“intelligentstate”

• inthedigitalage,youdon'tneedtoownorholdeverythingyourselfinordertoprovideanintegratedservice– youcanexploiteachother'sinvestments(acrosspublic/privatesectors– andthe“personalsector”):theoutcome,foronce,canbegreaterthanthesumoftheparts...

– ...andthecitizenlivesatthecentre

theInternetasgrid

• “It’stheInternetstupid”

• ...not theWeb• theInternetdrivesservices,notWebsites

• theInternetasgridchangeseverything

...aflashbacktolastcentury

enabledbyInternetevolution

Xbox Live

WebServicesandAPIsareevolving1st partywebsitesintorich,seriousdevelopmentplatformsfornextgenerationInternetapplications

evolution

benefits• shortertimetodelivery• betterreliability• widersyndication

• broader,morecompellingexperiences• supportformultipledevices

Internet-drivenservicedeliverymodels

• GovernmentAPIs/Interfaces–not“onlinebooks/forms”• rememberthelessonsofthe“PublicService”channel...

example:ambient-assistedliving

• independent livingenabledbytechnology• centredoncitizensandtheirneeds

– enablingtheelderlytocontinuelivingintheirownhomeaslongaspossible,livingindependently undertheirowncontrol,withahigherqualityoflife

– bathroomscales,bloodpressuremonitors,bloodglucosemonitors,heart-ratemonitorsthatupdatethepatientandtheirGP(eg.viawireless&broadband)

– drugsthattellyouwhenthey’reoutofdate,orifyou’veforgottenadose

• involvessensing andsmartprocessing,evaluationandcommunication

• involvesmeasuringaperson'slocationandusing locationdatainawaythatbenefitsthem

• (seetheEU’s FrameworkProgram6&7)

technology

publicpolicy

...therealityofplanningfortechnology’simpactonpolicy

http://www.billbuxton.com/

conclusion:

ITisfocusedonbusinessasusualwithinexistingservicemodels but....

...theInternetisatrulytransformativetool,thatempowers

technologyasapolicylever ....

Secure&Usable

Experiences&Communities

Richcapabilities

OpenandAccessible

Affordable&Scalable

Support&Commitments

summary- everyonebenefits

Internet

recommendations...• engagetechnologyattheinceptionofpolicyresearchandplanning–notasanafter-thought

• build...– usercentricservicedesign– theInternetasgrid– identity/security/privacy(internal/external)

– easeofinformation/serviceaccess(“APIs”;intermediariesNOTjustWebsites)

– pervasive(ubiquityofaccess;devices;socialimpacts)

...intoyourplans.

"Theilliterateofthe21st centurywillnotbethosewhocannotreadandwrite,butthosewhocannotlearn,unlearn,andrelearn"

AlvinToffler,RethinkingtheFuture

©2008MicrosoftCorporation.Allrightsreserved.Thispresentationisforinformationalpurposes only.Microsoftmakesnowarranties,expressorimplied,inthissummary.