Reinventing government for the Internet age Jerry Fishenden 2008
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Transcript of Reinventing government for the Internet age Jerry Fishenden 2008
re-inventinggovernmentfortheInternetage
2008
thesis:
welackacollectiveunderstandingofthetrueimpactoftheInternetageonpolicymaking
currently:
ITisfocusedonimprovingoperationalefficiencyandimprovingservicedelivery...whichisessential,but....
...itismissingasecond,trulytransformativestrand....
...technologyasapolicylever
theevolvingInternet
“Aresocialcomputingthemeslikeuser-generatedcontentandcommunicationfundamentallychangingtherulesofbusiness?Wethinktheyare—inabigway.”ForresterResearch
Personal
Transactional
Informational
...ifyou’retoofocusedonyourcurrentbusiness,it’shardtolookaheadandevenhardertomake
thechangesyouneedto...
BillGates
theexistingfocus
• serverconsolidation• thedevelopmentofacommonstructureforservers
andapplications• automatingthedeploymentofserversand
applicationswithinthatcommonstructure• improvingoverallsecurity,dataprotectionand
privacypractices(includingatthelocal,regionalorbranchofficelevel)
• improvingsecuritythroughimprovedidentitymanagement
• virtualisationandrationalisationinthedatacentre• desktopandmobileplatformoptimisation• drivingdownthe76%ofITbudgetcostsspentonIT
services
Education Tax Welfare Health ...etc
citizen
Government(provider/producer centricview
Education Tax Welfare Health ...etc
citizen
Government(provider/producer centricview
Tax
etc etc
Health
Education
WelfarecitizenJustice
serviceshingedoncitizennotprovider
education
socialservices
police
education
socialservices
education
police
justice
visualisation...
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socialnetworkinglessons:
• notsilos• notsegmentation(aka “neo-silos”)
• ...butsemantictagging
CitizenJohnSmithpensioner
studentlecturermotorist
parenttaxpayer
commuter
touristpassportholder
thedigitalreformation–consumers/citizensatthecentre
newrealitiesofthe“intelligentstate”
• inthedigitalage,youdon'tneedtoownorholdeverythingyourselfinordertoprovideanintegratedservice– youcanexploiteachother'sinvestments(acrosspublic/privatesectors– andthe“personalsector”):theoutcome,foronce,canbegreaterthanthesumoftheparts...
– ...andthecitizenlivesatthecentre
theInternetasgrid
• “It’stheInternetstupid”
• ...not theWeb• theInternetdrivesservices,notWebsites
• theInternetasgridchangeseverything
...aflashbacktolastcentury
enabledbyInternetevolution
Xbox Live
WebServicesandAPIsareevolving1st partywebsitesintorich,seriousdevelopmentplatformsfornextgenerationInternetapplications
evolution
benefits• shortertimetodelivery• betterreliability• widersyndication
• broader,morecompellingexperiences• supportformultipledevices
Internet-drivenservicedeliverymodels
• GovernmentAPIs/Interfaces–not“onlinebooks/forms”• rememberthelessonsofthe“PublicService”channel...
example:ambient-assistedliving
• independent livingenabledbytechnology• centredoncitizensandtheirneeds
– enablingtheelderlytocontinuelivingintheirownhomeaslongaspossible,livingindependently undertheirowncontrol,withahigherqualityoflife
– bathroomscales,bloodpressuremonitors,bloodglucosemonitors,heart-ratemonitorsthatupdatethepatientandtheirGP(eg.viawireless&broadband)
– drugsthattellyouwhenthey’reoutofdate,orifyou’veforgottenadose
• involvessensing andsmartprocessing,evaluationandcommunication
• involvesmeasuringaperson'slocationandusing locationdatainawaythatbenefitsthem
• (seetheEU’s FrameworkProgram6&7)
technology
publicpolicy
...therealityofplanningfortechnology’simpactonpolicy
http://www.billbuxton.com/
conclusion:
ITisfocusedonbusinessasusualwithinexistingservicemodels but....
...theInternetisatrulytransformativetool,thatempowers
technologyasapolicylever ....
Secure&Usable
Experiences&Communities
Richcapabilities
OpenandAccessible
Affordable&Scalable
Support&Commitments
summary- everyonebenefits
Internet
recommendations...• engagetechnologyattheinceptionofpolicyresearchandplanning–notasanafter-thought
• build...– usercentricservicedesign– theInternetasgrid– identity/security/privacy(internal/external)
– easeofinformation/serviceaccess(“APIs”;intermediariesNOTjustWebsites)
– pervasive(ubiquityofaccess;devices;socialimpacts)
...intoyourplans.
"Theilliterateofthe21st centurywillnotbethosewhocannotreadandwrite,butthosewhocannotlearn,unlearn,andrelearn"
AlvinToffler,RethinkingtheFuture
©2008MicrosoftCorporation.Allrightsreserved.Thispresentationisforinformationalpurposes only.Microsoftmakesnowarranties,expressorimplied,inthissummary.
