Redesigning how we work with clients - Reasons.to - 09.09.15

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Transcript of Redesigning how we work with clients - Reasons.to - 09.09.15

MATT GIBSONREDESIGNING HOW WE WORK WITH CLIENTS

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CLIENTS

Image credit: Hughes Entertainment, Twentieth Century Fox (Home Alone, 1990)

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Image credit: Capella International, Eric’s Boy, KC Medien, Moving Pictures and New Line Cinema (Austin Powers, 1997)@duckymatt

Image credit: Twentieth Century Fox Film Corporation, Cubicle Inc (Office Space, 1999)

THIS STUFF IS LEGITIMATELY HARD

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CAN YOU MAKE IT SO

PLAYS EVERY TIME SOMEONE RECEIVES AN EMAIL FROM US?

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A MONSTER OF OUR OWN MAKING

Image credit: Universal Pictures (Frankenstein, 1931)@duckymatt

CLIENTSWORKING WITH

BETTERImage credit: Paramount Pictures (Top Gun, 1986)

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3 TIPSFOR MAKING YOUR LIFE (AND YOUR CLIENT’S) AWESOME

@duckymattImage credit: L.A. Films and HBO (¡Three Amigos!, 1986)

TIP #1

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SURPRISES SUCK

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TIP #1

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BE TRANSPARENT

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TIP #1

AND GIVE REGULAR UPDATES

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TIP #1

TIP #2

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TIP #2PRESENT

DESIGN WORK@duckymatt

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Image credit:Twentieth Century Fox Film Corporation, Marvel Enterprises, Donners’ Company, Bad Hat Harry Productions (X-Men, 2000)

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TIP #2

UNCOVER THE UNDERLYING PROBLEMGET THE CLIENT TO FOCUS ON PROBLEMS RATHER THAN SOLUTIONS.

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TIP #2

Image credit: The Ladd Company, Shaw Brothers and Warner Bros. (Blade Runner, 1982)

TEST TO REMOVE EGOS@duckymatt

TIP #2

TIP #3

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Image credit: Paramount Pictures and Lucasfilm (The Raiders of the Lost Ark, 1981)

TIP #3RESPECT IS A

BALANCING ACT@duckymatt

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RESPECT NOT REVERENCE

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TIP #3

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SORRY DAVE…@duckymatt

TIP #3

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… AND BE RELIABLE@duckymatt

TIP #3

MAKE TRULY AWESOME WORK

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@duckymattImage credit: Am Psycho Productions, Edward R Pressman Film, Lions Gate Films, Muse Productions, PPS Films, Quadra Entertainment, Universal Pictures (American Psycho, 2000)

THAT WE

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OUR CLIENTS

Image credit: Chartoff-Winkler Productions and United Artists (Rocky, 1976)

AND OUR USERS

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Image credit: Warner Bros, Village Roadshow Pictures, A&E Television Network, Bazmark Films, Red Wagon Entertainment and Spectrum Films (The Great Gatsby, 2013)

WILL

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THANK YOU@duckymatt

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