Redesigning how we work with clients - Reasons.to - 09.09.15

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MATT GIBSON REDESIGNING HOW WE WORK WITH CLIENTS @duckymatt

Transcript of Redesigning how we work with clients - Reasons.to - 09.09.15

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MATT GIBSONREDESIGNING HOW WE WORK WITH CLIENTS

@duckymatt

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CLIENTS

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@duckymatt

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THIS STUFF IS LEGITIMATELY HARD

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http://www.sharpsuits.net/@duckymatt

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http://www.sharpsuits.net/@duckymatt

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CAN YOU MAKE IT SO

PLAYS EVERY TIME SOMEONE RECEIVES AN EMAIL FROM US?

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A MONSTER OF OUR OWN MAKING

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CLIENTSWORKING WITH

BETTERImage credit: Paramount Pictures (Top Gun, 1986)

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3 TIPSFOR MAKING YOUR LIFE (AND YOUR CLIENT’S) AWESOME

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TIP #1

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SURPRISES SUCK

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TIP #1

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BE TRANSPARENT

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TIP #1

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AND GIVE REGULAR UPDATES

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TIP #1

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TIP #2

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TIP #2PRESENT

DESIGN WORK@duckymatt

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TIP #2

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UNCOVER THE UNDERLYING PROBLEMGET THE CLIENT TO FOCUS ON PROBLEMS RATHER THAN SOLUTIONS.

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TIP #2

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TEST TO REMOVE EGOS@duckymatt

TIP #2

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TIP #3

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TIP #3RESPECT IS A

BALANCING ACT@duckymatt

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RESPECT NOT REVERENCE

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TIP #3

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SORRY DAVE…@duckymatt

TIP #3

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… AND BE RELIABLE@duckymatt

TIP #3

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MAKE TRULY AWESOME WORK

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@duckymattImage credit: Am Psycho Productions, Edward R Pressman Film, Lions Gate Films, Muse Productions, PPS Films, Quadra Entertainment, Universal Pictures (American Psycho, 2000)

THAT WE

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OUR CLIENTS

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AND OUR USERS

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WILL

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THANK YOU@duckymatt

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