The ITAM Review US Conference 2016 The ITAM Review US Conference 2016

The ITAM Review US Conference 2016

SAM Process Refinement Workshop

Rory Canavan, CEO SAM Charter

Dr. David W. Bowser CEO Raynet Inc.

The ITAM Review US Conference 2016

Introduction – Process Workshop

•  Primary & Secondary Objectives •  Plotting the basic steps •  What does good look like? •  RACI Chart Creation •  Systems & Application Identification •  Data Requirements •  KPIs?

The ITAM Review US Conference 2016

Primary & Secondary Objectives

List the principle goals of the process you want to model…. Define Primary & Secondary Objectives

The ITAM Review US Conference 2016

Plotting the Basic Steps

Bullet-point the typical steps you believe should take place to complete the Primary & Secondary Objectives

The ITAM Review US Conference 2016

What does good look like?

Having followed the basic steps from your previous steps, check that the outcome is what you expected (always start with the end in mind)

The ITAM Review US Conference 2016

Device Discovery & Software Inventory

The ITAM Review US Conference 2016

RACI Chart Creation

Having identified the steps required to complete your process, next allocate the stakeholders to those tasks, and their level of engagement.

The ITAM Review US Conference 2016

Systems & Application Identification

Which system/applications will be used to complete the function steps?

The ITAM Review US Conference 2016

Application Recognition & Rationalization

The ITAM Review US Conference 2016

Data Requirements

Hugely Important!! Model the data requirements to support each function step; what goes and what comes out

The ITAM Review US Conference 2016

KPIs

Knowing what the end goal is, think about how you will measure the performance of the process by attaching a Key Performance Indicator to the completion and output of the process

The ITAM Review US Conference 2016

Software Request Process

Primary Objectives: 1.  To manage the request of software as quickly and efficiently as possible;

while respecting the company’s license position. 2.  To ensure that only approved software proceeds to purchase or

deployment Secondary Objective: 2. To ensure Line Management approval takes place (where appropriate)

The ITAM Review US Conference 2016

Software Request Process – Page A

The ITAM Review US Conference 2016

Software Request Process – Page B

The ITAM Review US Conference 2016

Questions?

The ITAM Review US Conference 2016

The ITAM Review US Conference 2016

Contact Details:

•  Email: rory.canavan@samcharter.com •  Website: www.samcharter.com •  Cell: +44 (0) 7512 176143 •  LinkedIn: uk.linkedin.com/in/rorycanavan/en •  Twitter: @DNAofITAM •  Email: d.bowser@raynet-inc.com •  Website: www.raynet-inc.com •  Cell: +1 (847)-874-7141

The ITAM Review US Conference 2016

Thank You