OUCH! That Stereotype Hurts

&

Communicating Respectfully in a Diverse World

OUCH! Goal

Explore communication

skills for promoting

inclusion and respect in

the workplace

• Name

• Community and Position

• One personal objective

OUCH!OUCH! Participant Introductions

OUCH! Ground Rules

• Everyone teaches, everyone learns

• Keep an open mind• Respect others’ opinions• Maintain confidentiality• Prompt return from breaks and

lunch • Silence phones

BRIGHTVIEW CORE VALUES

The Brightview organization has adopted a set of core values that have become known as STARS – Service, Teamwork, Action, Reputation, and Success. These principles guide our interactions with co-workers, residents, and business partners; influence the way that we do our jobs; and inspire us to deliver exceptional service to internal and external customer.

 

 

 

 

MISSION STATEMENT

“As associates of Brightview Senior Living, we are a team of

people dedicated to creating vibrant senior living communities by providing excellent service to

all of our customers.”

 

BRAND PROMISE

Vibrant people creating vibrant communities

OUCH! Objectives

Recognize the impact of stereotypes and biased comments even when said casually.

Enhance skills for speaking up against stereotypes and biased comments without blame or guilt.

Identify inappropriate workplace behaviors and their potential for creating a hostile work environment.

Learn strategies to filter your behavior.

Describe and use the Let’s Get Honest Three-Step Process.

Explain the “reasonable person” standard.

Explain intent vs. impact

OUCH! StereotypesOUCH! Stereotypes

An oversimplified image or

statement applied to a whole group

of people, without regard for the

individual.

OUCH! Bias

Bias is a predisposition to see events, people or items in a

positive or negative way.

Bias is an attitude or belief.

OUCH! Terms

Silent Collusion - To go along with through silence.

Ally - Someone who speaks up on behalf of someone else.

OUCH! Experiences

• Describe a time when you…

• Were exposed to stereotypes in media (TV, movie, music, etc.

• What message did it send?

• When you have been the target or recipient of a stereotype. How did that affect you?

• When have you witnessed someone else being stereotyped. What did you do?

“The simple act of naming a bias as such or objecting to it

on the spot establishes a social environment that

discourages it: Saying nothing encourages it:

– Daniel GolemanEmotional Intelligence

OUCH!OUCH!

How Stereotypes Surface

Jokes Name-Calling/labels Oversimplified statement applied to ALL people in

the group Stereotypical descriptors Personal assumptions about individuals Spokesperson syndrome Descriptors that evoke stereotypes because they are

opposite to the existing stereotype Statistical stereotyping Sarcasm

OUCH! That Stereotype Hurts

Now, Let’s Watch the OUCH! Video

OUCH! Discussion

• How does this video relate to you? Do you see yourself reflected in any way?

• Which technique(s) do you personally prefer? In what types of situations would you use these techniques?

• Which situations are most difficult for you? How do you respond? What is the impact of sitting silent?

• How can you increase your comfort, confidence and skill in speaking up in these situations?

Speaking Up: Six Techniques

• Assume Good Intent and Explain Impact

• Ask a Question

• Interrupt and Redirect

• Broaden to Universal Human Behavior

• Make It Individual

• Say Ouch!

• All associates should be trained to understand their rights and responsibilities

• Guard your words and actions

Key Points and Application

“Communication provides the legs for

bias, carrying it from person to person,

from generation to generation.

Eventually, however, communication

will be the way to end discrimination.”– John N. Bailey

ABC, Exec. Director, International Association of Business Communicators

OUCH!

Thank You

International Training and Development, LLCwww.OuchThatStereotypeHurts.com

Produced and Distributed by Joel Leskowitz SunShower Learningwww.Ouch-Video.com

Based on the book by Leslie C. Aguilar

OUCH!OUCH!

SEX is EVERYWHERE

What is Sexual Harassment?

This workshop is about… Recognizing how tough it is to leave your

sexuality at home How difficult it is to live in a sexually

charged society but work in an environment that strives to be void of anything sexual

How we relate to one another and the complexities of sexual harassment

Getting honest and speaking up just as we did with stereotypes and biases

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Now, let’s watch the video

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• What is one thing that you think about differently now that you’ve watched this video?

•Who thinks speaking up is hard?

•Why?

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Get Honest and Speak Up•Walk Away•Think about what you want to say•Go back and say it

What are the two filters discussed in the video?

THE GRANDMA FILTERIf you wouldn’t say or do that in front of

your grandma…don’t say or do it

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THE BUSINESS FILTER

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THE FILTERS

1.Are the behaviors inappropriate?

2.Are the behaviors potentially harassing?

3.Rework using filters

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Manager

Caring co-worker

Offended co-Worker

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• Getting Honest with a

Clueless Co-Worker Who Personally Offends You• Neutralize body

language, tone, and inflection

• Use “I” Statements• Give an out• Ask person to stop

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• Getting Honest with a Clueless Co-worker who displays inappropriate behaviors• Use “I” statements with

specifics about inappropriate behavior

• Give an out

• Ask person to stop

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Getting Honest with a Clueless Co-worker who just doesn’t get

it

•Forget courtesy•Be direct, firm, and specific•If necessary:

•Repeat the same words•Walk away

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Getting Honest with a Predator Go to your manager or Human

Resources

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• Third-party sexual harassment

• Reasonable person standard

• Intent versus impact

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Questions?

Comments?

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THANK YOU FOR YOUR PARTICIPATION