Organizational ParkourThe Negotiation Game

IA Summit 2013

Joan VermetteExperience Design DirectorMad*Pow

What is parkour?

Georges Hebert

“Être fort pour être utile.”

What parkour looks like

“Parkour is the attainment of

“Parkour is the attainment of

“Parkour is the attainment of human freedom through the built environment”

“Built environment” = Organizations

Designers don’t kill designs:

Designers don’t kill designs:Organizations do

Organizations

OrganizationsCulture

OrganizationsCulture

Personalities

OrganizationsCulture

PersonalitiesKnowledge

But it’s all okay…

Because the difference between this…

And this…

I wouldn’t worry about it none. It was my own dream and they’re only in your head…

Attitude

Practice

You practice so you can invent.

Discipline? No…

The joy of practicing

leads you to the celebration

of the creation

Game

Role Playing Game

1A

Client Role

1B

UX Role

Story Game

The story of a project

Your parkour park

Negotiation

Principled Negotiation

Principled Negotiation Separate the people from the problem

Principled Negotiation Separate the people from the problem Focus on interests, not positions

Principled Negotiation Separate the people from the problem Focus on interests, not positions Invent multiple options looking for mutual gains before

deciding what to do

Principled Negotiation Separate the people from the problem Focus on interests, not positions Invent multiple options looking for mutual gains before

deciding what to do Insist that the result be based on some objective standard

Project brief

Project brief Modifying content and adding a new mini-application to an

existing web property for a large company

Project brief This is a pet project for the business sponsors - they've actually

been lobbying to add this app to their suite for over two years, and they finally got the funding for it - only to find that they didn't have any in-house resources available to do it.

Project brief Hence they've hired you - and rather hurriedly - before they

lose the funding. You've been chosen over three other firms - basically on word of mouth recommendations - and now you're engaged to do the work.

Project brief They have visual designers in house who'll apply their (rather

strict) brand standards and style guide, and the development team who will build the thing according to their coding standards and on their existing platform.

They’re providing the content, though you’ll be responsible for microtext in the application.

Statement of Work Upfront research, including

reviewing internal documents stakeholder interviews user interviews.

Design Studio workshop Wireframe initial key screens Detailed wireframes of all the flows

Project Brief

Game Mechanics

Teams Break up into teams of an even number of players

Roles and Turns Break up into roles

within teams: UX role Client role

Client Role

UX Role

Roles and Turns Turns should alternate

between the UX and Client roles.

Client Role

UX Role

1

Roles and Turns Turns should alternate

between the UX and Client roles.

Client Role

UX Role

1

2

Roles and Turns Turns should alternate

between the UX and Client roles.

Client Role

UX Role

1

2

3

Roles and Turns Turns should alternate

between the UX and Client roles.

Client Role

UX Role

1

2

4

3

Roles and Turns Turns should alternate

between the UX and Client roles.

Client Role

UX Role

1

2

4

5

3

Roles and Turns Turns should alternate

between the UX and Client roles.

Client Role

UX Role

1

2

4

6

5

3

Roles and Turns Turns should alternate

between the UX and Client roles.

Client Role

UX Role

1

6

The Cards The script of the story is on a deck of

cards. Each card is a part of the story in the process of creating a deliverable.

The object: create deliverables The object of the game is create

deliverables by playing cards in order.

You can play deliverables out of order within rounds.

Some of the cards the team needs are in the clients’ hands, some are in the UX team’s hands.

Dealing, drawing, discarding You’re dealt a hand of

cards from your role’s deck.

Dealing, drawing, discarding The remainder of the cards

becomes a draw pile with a discard pile.

If you can’t play a card in order, discard and pick up another from the draw pile. If you can’t play that, the turn goes to the other role.

NEGOTIATE All of these deliverables have at least one

‘hurdle’ – a point of conflict which will require the UX role players to negotiate.

You can’t finish a deliverable without negotiating. You don’t get points for deliverables you don’t finish.

Negotiation rules: Tip Cards When the UX Team negotiates,

they must do two things:

1. Pick up a “Tip Card” and read it aloud to the team.

2. Pay your client three chips. The Client team can decide, based on the skill of the negotiator, to pay back some, none, or all of the three chips.

Negotiation rules: Chips

Timing and Game Play The game is in three phases:

Discovery: Deliverables 1 – 4 Research and Design Studio Workshop: Deliverables 5 - 8 Design: Deliverables 9 - 10

We’ll take 15 minutes per phase – I’ll time you.

Ready? Let’s go!

Feedback Was the negotiation hard enough? Too hard? Why? Did you feel engaged enough with the story? What would

make you more engaged? Did you recognize the conflicts? What could be done to

enhance them? Did the tip cards make sense? Were they helpful? How could the game mechanics be improved?

Photo attributions Cover: http://www.flickr.com/photos/jb-london/8541822833/ Slide 3: http://vigoextreme.es/george-hebert-y-el-metodo-natural-de-cultura-fisica/ Slides 4 - 6: stills from https://www.youtube.com/watch?v=SMppD-bUNWo Slides 10 - 11: http://www.flickr.com/photos/mtefft/3776069630/ Slide 9, 12 - 15: http://www.flickr.com/photos/zustand/6027929617/ Slides 16 & 17, copyright Joan Vermette, 2004. Slide 19 : http://weheartit.com/entry/44839589 Slide 20: Photo: http://www.htbackdrops.com/v2/albums/userpics/11724/Cecil_Taylor_01.jpg Audio clip: http://www.youtube.com/watch?v=rNXvQaBEByg Slide 23: http://www.flickr.com/photos/workandtumble/2547951156/sizes/z/in/photostream/ Slides 24 - 25: http://www.flickr.com/photos/duncan/7700796738/sizes/l/in/photostream/ Slide 26: https://www.etsy.com/listing/91868368/getting-to-yes-negotiating-agreement Slide 38: http://www.flickr.com/photos/64498037@N00/4181289751/sizes/l/in/photostream/ Slide 54: copyright Joan Vermette, 2013.