Organizational Culture

Eileen O’Donoghue

How we do things around here.

Organizational culture determines strategy, goals, and modes of behavior.

Organizational culture determines strategy, goals, and modes of behavior.

Organizational culture determines strategy, goals, and modes of behavior.

LEVEL ONE:ARTIFACTS

Visible Processes of an Organization

LEVEL TWO:ESPOUSED

VALUESStrategies, goals, and philosophies of an

organization

LEVEL THREE:SHARED TACIT ASSUMPTIONSUnconscious, taken for

granted beliefs thoughts, and feelings

CUSTOMER SERVICE

“Without conscious and deliberate effort, inertia always wins”

-Tony Hsieh

LEVEL THREE:SHARED TACIT ASSUMPTIONS

ZAPPOS

LEVEL ONE:ARTIFACTS

LEVEL TWO:ESPOUSED VALUES

1) Deliver WOW Through Service2) Embrace and Drive Change3) Create Fun and A Little Weirdness4) Be Adventurous, Creative, and Open-

Minded5) Pursue Growth and Learning6) Build Open and Honest Relationships

With Communication7) Build a Positive Team and Family

Spirit8) Do More With Less9) Be Passionate and Determined10)Be Humble

LEVEL THREE:SHARED TACIT ASSUMPTIONS

”Hubert Joly

LEVEL THREE:SHARED TACIT ASSUMPTIONS

BEST BUY

LEVEL TWO:ESPOUSED VALUES

1)Have fun while being the best.

2)Learn from challenge and change

3) Show respect, humility, and integrity

4)Unleash the power of the people

ZAPPOS

BEST BUY

TAKEAWAYS

Thanks

Sian MuirSteve McKelveySusan Carlson