The Patient Experience Project

Jim Agutter College of Architecture + Planning

In 2007, the U.S. spent $2.26 trillion on health care, or $7,439 per person, up from $2.1 trillion, or $7,026 per capita, the previous year.

Total Number of All U.S. Registered Hospitals 5,759

Total Staffed Beds in All U.S. Registered Hospitals 955,768

About 20 million Americans undergo surgery with general anesthesia each year.

There are 853,187 physicians in the United States

Numbers of non-institutionalized adults who have ever been diagnosed with cancer: 18.6 million

Empathetic Innovations

The medical patient experience

U of U / Health Care Innovation Lab

The the think tank inspires, coordinates, connects and educates to advance products, services, processes and education related to providing an exceptional patient experience.

Mission

U of U / Health Care Innovation Lab

Structure

2 semester honors college think tank

Multi-disciplinary

Small cohort

Student stipends

Development budget

U of U / Health Care Innovation Lab

DESIGN THINKING is a human centered methodological approach to problem solving that deals with complex ill defined problems

Method

4 Characteristics

Design Thinking

Empathetic

Experimental

Optimistic

dexigner.com

Inclusive

Method

Patient Care Map

Bryn McNerny, Sara Torres, Temitope Adeyemi

Edible Garden

Innovation Lab

Patient-View:An Interface to Improve Patient- Physician Communication

First Step

Begin again

Culture development

Shared experience

Empathy

360 Perspective

Broad range of input

Aesthetic

U of U / Health Care Innovation Lab

Healthcare is a complex humanistic experience, not something that is simply delivered.

U of U / Health Care Innovation Lab

Summary

This multi-disciplinary collaborative supports the Health Sciences mission to continually improve individual and community health and quality of life. The living lab coordinates, connects and educates, to advance products, services, processes and education relating to providing an exceptional patient experience. The Lab provides a unique opportunity to showcase and advance the HSC’s innovative DNA and provides unique experience for students.