Post on 18-Jul-2015
Chapter no : 8
EMOTION AND mOODS
OB Applications of Emotions & Moods:
Applications:
Selection
Decision Making
creativity Motivation
Leadership
Interpersonal Conflict
Negotiation
Customer Service
Job Attitude & Deviant
workplace Behaviors
Selection
Decision Making
.
Positive emotions can lead to
better decisions
Creativity
Positive mood increase creativity then people in bad moods.
They produced more ideas.
Motivation :
Positive mood
affects
expectations of
success.
Leader Ship :.
Emotions are
important to
acceptance of
messages from
organizational
leaders
Interpersonal Conflict
Negotiation:.
Emotions can impair
negotiations
Customer Services:Emotions affect services quality
delivered to customers which in
turn affect customer relationship.
Job Attitude :
.
A good day at
work tend to
be followed
by a good
mood at
home
Deviant Workplace Behaviors:
Negative emotions lead to employee deviance (actions that violate norms and
threaten the organization).
Group no: 7
1.Anam shahid
2.Rubina rasheed
3. Marium mehak
4.Tania fatima
6.Ayesha ramzan
7. Sehrish Sadique