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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Building Better Networked

Organisations Futurist

Strategy advisor

Author

@rossdawson

The economy of individuals

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Networks

Strategies

Organisations

Innovation

Connections

Analysis

Frameworks

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Networks

Who does this man know?

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

The most connected actors

Better networked companies

Source: Deloitte Australia Social Media Report 2012

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Organisations

The networked organisation

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Ad-hoc

networks

Standardised

processes

The two layers of organisations…

Building unique companies

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

We are social

The inside is the outside

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Innovation

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Innovation by recombination

“I put together elements that were

already there, but that’s what

inventors always do. You can’t make up new elements, usually. The new

element, if any, was the combination,

the way they were used.”

Kary Mullis, Nobel Prize Winner, Chemistry, 1993

“No matter who you are,

most of the smartest people

work for someone else.”

Bill Joy, Co-Founder, Sun Microsystems

Flickr credit: Andrew Morrell Photography

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Procter & Gamble asks for help

Connections

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Mapping networks

Source: McKinsey & Co.

Communication gaps

Source: Rob Cross, University of Virginia

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Network roles

Peripheral Specialist

Central Connector

Boundary spanner

Information broker

Source: Patti Anklam

The importance of boundary spanners

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Networks for innovation

Source: The Network Roundtable/ Rob Cross

Networks in client relationships

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Analysing purchasing decisions

Successful Unsuccessful

Analysis

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Network methodologies

Surveys Digital trails

Types of networks

Bounded Unbounded

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Network dimensions

Demographics

Tenure

Location

Communication

Frequency of communication

Value of communication

Importance in achieving work

Want to communicate more

Energising

Expertise

Knowledge of capabilities

Input into decision-making

Confidence in capabilities

Trust

Value

Time saved

Revenue generated

Personal benefits

Network over-dependency

Numbers who communicate to this person at least once a month.

Number who say

they would be more effective if they

could interact more

with this person

Likely bottlenecks.

People that are already heavily

sought out yet

others need more of

their time.

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Frameworks

Flickr credit: wildxplorer

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Strategies

Flickr credit: charisgj6

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Unique priorities

Flickr credit: Nina Matthews Photography

Integrating social and business processes

Flickr credit: INTVGene

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Culture and organisational change

Connecting expertise

Awareness of capabilities

Understanding of those capabilities

Confidence in those capabilities

Personal trust

Action!

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Ross Dawson: Building Better Networked Organisations

NASSCOM GIC Conclave – April 16, 2014

© 2014 Ross Dawson

www.rossdawson.com

Energy in networks

Networks

Frameworks

Strategies

Organisations

Innovation

Connections

Analysis