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NASSCOM GIC Conclave 2014 - Building Better Networked Organizations - Ross Dawson, Chairman,...
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Transcript of NASSCOM GIC Conclave 2014 - Building Better Networked Organizations - Ross Dawson, Chairman,...
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Building Better Networked
Organisations Futurist
Strategy advisor
Author
@rossdawson
The economy of individuals
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Networks
Strategies
Organisations
Innovation
Connections
Analysis
Frameworks
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Networks
Who does this man know?
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
The most connected actors
Better networked companies
Source: Deloitte Australia Social Media Report 2012
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Organisations
The networked organisation
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Ad-hoc
networks
Standardised
processes
The two layers of organisations…
Building unique companies
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
We are social
The inside is the outside
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Innovation
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Innovation by recombination
“I put together elements that were
already there, but that’s what
inventors always do. You can’t make up new elements, usually. The new
element, if any, was the combination,
the way they were used.”
Kary Mullis, Nobel Prize Winner, Chemistry, 1993
“No matter who you are,
most of the smartest people
work for someone else.”
Bill Joy, Co-Founder, Sun Microsystems
Flickr credit: Andrew Morrell Photography
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Procter & Gamble asks for help
Connections
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Mapping networks
Source: McKinsey & Co.
Communication gaps
Source: Rob Cross, University of Virginia
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Network roles
Peripheral Specialist
Central Connector
Boundary spanner
Information broker
Source: Patti Anklam
The importance of boundary spanners
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Networks for innovation
Source: The Network Roundtable/ Rob Cross
Networks in client relationships
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Analysing purchasing decisions
Successful Unsuccessful
Analysis
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Network methodologies
Surveys Digital trails
Types of networks
Bounded Unbounded
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Network dimensions
Demographics
Tenure
Location
Communication
Frequency of communication
Value of communication
Importance in achieving work
Want to communicate more
Energising
Expertise
Knowledge of capabilities
Input into decision-making
Confidence in capabilities
Trust
Value
Time saved
Revenue generated
Personal benefits
Network over-dependency
Numbers who communicate to this person at least once a month.
Number who say
they would be more effective if they
could interact more
with this person
Likely bottlenecks.
People that are already heavily
sought out yet
others need more of
their time.
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Frameworks
Flickr credit: wildxplorer
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Strategies
Flickr credit: charisgj6
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Unique priorities
Flickr credit: Nina Matthews Photography
Integrating social and business processes
Flickr credit: INTVGene
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Culture and organisational change
Connecting expertise
Awareness of capabilities
Understanding of those capabilities
Confidence in those capabilities
Personal trust
Action!
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Ross Dawson: Building Better Networked Organisations
NASSCOM GIC Conclave – April 16, 2014
© 2014 Ross Dawson
www.rossdawson.com
Energy in networks
Networks
Frameworks
Strategies
Organisations
Innovation
Connections
Analysis