Post on 23-Jul-2016
description
WELCOME TO
YOUR OBJECTIVES:
• Learning our Operating Philosophy
• Understanding our distinctive Customer Service & Patient Experience practices
• Joining the Team
OUR OPER ATING PHILOSOPHY
• Our Mission– Our Vision for the Future – Our Purpose
• Our Values– Our Cultural Beliefs
OUR MISSION
In the markets we serve, we will be recognized as the premier provider of quality, customer-focused guest services.
YOUR VALUES
What’s Important to You!
OUR VALUES: “ I -CL AP”
• Integrity
• Collaboration
• Leadership
• Accountability (Appreciation)
• Professional Development
OPER ATIONAL SUCCESS PL ATFORM
• Our Operational Excellence Strategy
• Our Formula for Excellence
• Our Service Approach: Positive Impressions
OUR OPER ATIONAL
EXCELLENCE STR ATEGY
OUR FORMUL A FOR SUCCESS
Passion+
Precision=
Performance
OUR SERVICE APPROACH
TM
POSITIVE IMPRESSIONS
• Appearance
• New Admission Visits
• Service Recovery
• Crothall Conversations (Scripting)
POSITIVE IMPRESSIONS
• Our Unit-Specific Action Plan
• Posting Digestible Data
POSITIVE IMPRESSIONS
• Staff Engagement
• Employee Teams/Councils
• Recognition
• Thank You Cards
• Nursing Engagement
POSITIVE IMPRESSIONS
• Third-Party Patient Satisfaction Surveys
• HCAHPS
• Third-Party Survey Patient Mix and Mode Adjustment
• Patient Experience Forum and Webinars
OUR GREAT PARTNERSHIP
• Our Partnership with Crothall Healthcare
• Our Partnership with Our Customer
• Our Partnership with Compass One-Healthcare
• Our Partnership with Compass Group
CLICK HERE FOR VIDEO DIGITAL EXTRA OF GREAT STATISTICS AROUND COMPASS GROUP
OUR BUSINESS LINE’S
• Goals
• Priorities
• And You!
RESOURCES AVAIL ABLE
• Technology Resources
• Physical Resources
• People Resources
LET’S MOVE!
• Meet & Greet
• Tour of the building
• Break
NEXT STEPS
• Complete all New Hire Paperwork
• Schedule 30-day Stay Interview
• Schedule 90-day Stay Interview
• Foundations discussion
ACCOUNTABILIT Y PL AN
I am committed to taking these three actions:
Welcome Aboard!