WELCOME TO

Today is a special day!

YOUR OBJECTIVES:

• Learning our Operating Philosophy

• Understanding our distinctive Customer Service & Patient Experience practices

• Joining the Team

OUR OPER ATING PHILOSOPHY

• Our Mission– Our Vision for the Future – Our Purpose

• Our Values– Our Cultural Beliefs

OUR MISSION

In the markets we serve, we will be recognized as the premier provider of quality, customer-focused guest services.

YOUR VALUES

What’s Important to You!

OUR VALUES: “ I -CL AP”

• Integrity

• Collaboration

• Leadership

• Accountability (Appreciation)

• Professional Development

OPER ATIONAL SUCCESS PL ATFORM

• Our Operational Excellence Strategy

• Our Formula for Excellence

• Our Service Approach: Positive Impressions

OUR OPER ATIONAL

EXCELLENCE STR ATEGY

OUR FORMUL A FOR SUCCESS

Passion+

Precision=

Performance

OUR SERVICE APPROACH

TM

POSITIVE IMPRESSIONS

• Appearance

• New Admission Visits

• Service Recovery

• Crothall Conversations (Scripting)

POSITIVE IMPRESSIONS

• Our Unit-Specific Action Plan

• Posting Digestible Data

POSITIVE IMPRESSIONS

• Staff Engagement

• Employee Teams/Councils

• Recognition

• Thank You Cards

• Nursing Engagement

POSITIVE IMPRESSIONS

• Third-Party Patient Satisfaction Surveys

• HCAHPS

• Third-Party Survey Patient Mix and Mode Adjustment

• Patient Experience Forum and Webinars

OUR GREAT PARTNERSHIP

• Our Partnership with Crothall Healthcare

• Our Partnership with Our Customer

• Our Partnership with Compass One-Healthcare

• Our Partnership with Compass Group

CLICK HERE FOR VIDEO DIGITAL EXTRA OF GREAT STATISTICS AROUND COMPASS GROUP

OUR BUSINESS LINE’S

• Goals

• Priorities

• And You!

RESOURCES AVAIL ABLE

• Technology Resources

• Physical Resources

• People Resources

LET’S MOVE!

• Meet & Greet

• Tour of the building

• Break

NEXT STEPS

• Complete all New Hire Paperwork

• Schedule 30-day Stay Interview

• Schedule 90-day Stay Interview

• Foundations discussion

ACCOUNTABILIT Y PL AN

I am committed to taking these three actions:

Welcome Aboard!