Making business out of a cost-reduction programme

Post-Expo 2011Manolo de la Fuente

Agenda

● The challenge for PostNL

● The answer

● Off shoring Video Coding

● A new business model

The challenge

Declining mail volume PostNL in the Netherlands

2001 2002 2003 2004 2005 2006 2007 2008 2009 2011 Q12010

The answer

Screw it, let’s do it

Hope for a disaster

Confront, don’t discuss

Off shoring Video Coding

Off shoring Video Coding: Results

Flexibility

The possibility toincrease or decrease dataentry capacity by more than

500% within 15 minutes

On time

12-second turn-aroundtime for video-encoded

mail piece

Cost savings

70% cost savingsper year

500 12 70

A new business model:

scanning and data entry

Can we help others, with our

expertise?

Areas where data entry take place

many flows

many formats

many points of entry

Level of

complexity

single flows

single formats

single points of entry Turn aroundtimeOff line Same day

ClaimsInvoices

Connotes

ArchivesBooks

SurveysX-ray

coding

Real time

Replyservices

Videocoding