Library Impact Survey - Library Edge Initiative

Post on 06-May-2015

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Kenosha Public Library participated this year in the free Library Impact Survey to gauge customer interaction with library technology and found the real wealth of information came through participant comments. Barbara Brattin, Director of Kenosha Public Library, will share what Kenosha learned directly and passively through participation.

Transcript of Library Impact Survey - Library Edge Initiative

Library Impact SurveyLibrary Edge Initiative

Barb BrattinKenosha Public Library

About Us100,000 service population57,000 registered borrowers4 locationsBookmobile

Background

Impact Survey Edge● surveys users● reactive● local needs and

wants● designed for

advocacy

● surveys library staff

● proactive● measure against

national standards

● designed for planning

Why we did itFreeNew DirectorNew Strategic Plan4 locations with different needsLean Resources

Impact Survey How we did it● 3 weeks (max)● via website- paper option● popup forces participation

Reportstabulation done for you!● what software people use● why they use it

o education, entrepreneurship, eGovernment, civic engagement, social inclusion, employment, health and wellness, e-commerce

● how often● impact on their lives

What you get1.Code to insert survey on your

homepage2.Results in charts and graphs3.Letters to the editor ready to go4.One page advocacy fliers5.PPT for community presentations6.COMMENTS SUMMARY BY

LOCATION

convenience surveygenerates stories (outcomes) more than representative statistics (outputs)

What we learned% respondents who believe that library technology is critical or very important to the community

87

What we learned

% respondents who use our computers BUT also have access elsewhere

92

What we learned

% respondents who get help while using computers

52

What we learned

% computer users that are low income

18

What we learned

Our computers are old

Rich Comments Digital- only users New books are in the wrong place Types of digital classes desired Ebooks/ Zinio 2 hard 2 use Seating/outlets for personal devices Engaged but frustrated

Library Edge InitiativeSetting a path for continuous improvement

155 questionsCommunity value (what’s the value of your digitalservices to your community?)

Engaging the community(Did you ask what they want?)

Organizational management(Staff? Budget? Measurement?)

benchmarksDigital literacy training

Access to digital content

Decision making

benchmarksSufficient devices

Sufficient bandwidth

Sufficient staff

What you getYour total “Score” (1,000 pts. possible)

Your “Level” (1-3) under each benchmark

Prioritized lists of strategies to meet “the next level”

How we’re using resultsStrategic Planning Strategies

Budget

Staffing/ Org Chart

How we’re using results

Low Score Examples:• No accessibility goals for website in the strategic plan• Don’t track average wait time for

computers• Patron privacy (partitions, private

rooms)

SummaryLibrary Impact Survey for• Outcomes• Advocacy• Rich Comments

SummaryLibrary Edge for• Self-assessment of digital services• Strategies to improve services• Comparisons to similar libraries

(population)

Questions? ContactBarb BrattinKenosha Public Librarybbrattin@mykpl.info

libraryedge.org

impactsurvey.org