Library Impact Survey - Library Edge Initiative
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Library Impact Survey Library Edge Initiative Barb Brattin Kenosha Public Library
description
Kenosha Public Library participated this year in the free Library Impact Survey to gauge customer interaction with library technology and found the real wealth of information came through participant comments. Barbara Brattin, Director of Kenosha Public Library, will share what Kenosha learned directly and passively through participation.
Transcript of Library Impact Survey - Library Edge Initiative
Library Impact SurveyLibrary Edge Initiative
Barb BrattinKenosha Public Library
About Us100,000 service population57,000 registered borrowers4 locationsBookmobile
Background
Impact Survey Edge● surveys users● reactive● local needs and
wants● designed for
advocacy
● surveys library staff
● proactive● measure against
national standards
● designed for planning
Why we did itFreeNew DirectorNew Strategic Plan4 locations with different needsLean Resources
Impact Survey How we did it● 3 weeks (max)● via website- paper option● popup forces participation
Reportstabulation done for you!● what software people use● why they use it
o education, entrepreneurship, eGovernment, civic engagement, social inclusion, employment, health and wellness, e-commerce
● how often● impact on their lives
What you get1.Code to insert survey on your
homepage2.Results in charts and graphs3.Letters to the editor ready to go4.One page advocacy fliers5.PPT for community presentations6.COMMENTS SUMMARY BY
LOCATION
convenience surveygenerates stories (outcomes) more than representative statistics (outputs)
What we learned% respondents who believe that library technology is critical or very important to the community
87
What we learned
% respondents who use our computers BUT also have access elsewhere
92
What we learned
% respondents who get help while using computers
52
What we learned
% computer users that are low income
18
What we learned
Our computers are old
What we learned
Our bandwidth isn’tkeeping up
Rich Comments Digital- only users New books are in the wrong place Types of digital classes desired Ebooks/ Zinio 2 hard 2 use Seating/outlets for personal devices Engaged but frustrated
Moving ForwardUSER EXPERIENCE TEAM Improved bandwidth 2015 budget= technology New uses new spaces Rearrange collections Examine policies
Library Edge InitiativeSetting a path for continuous improvement
155 questionsCommunity value (what’s the value of your digitalservices to your community?)
Engaging the community(Did you ask what they want?)
Organizational management(Staff? Budget? Measurement?)
benchmarksDigital literacy training
Access to digital content
Decision making
benchmarksSufficient devices
Sufficient bandwidth
Sufficient staff
What you getYour total “Score” (1,000 pts. possible)
Your “Level” (1-3) under each benchmark
Prioritized lists of strategies to meet “the next level”
How we’re using resultsStrategic Planning Strategies
Budget
Staffing/ Org Chart
How we’re using results
Low Score Examples:• No accessibility goals for website in the strategic plan• Don’t track average wait time for
computers• Patron privacy (partitions, private
rooms)
SummaryLibrary Impact Survey for• Outcomes• Advocacy• Rich Comments
SummaryLibrary Edge for• Self-assessment of digital services• Strategies to improve services• Comparisons to similar libraries
(population)
