Post on 26-May-2017
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
Business Communication
Week OneBy David LIN
davidganglin@gmail.com
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
Communication characteristics and
competenceSection 1
A
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
The importance of communication at workThe competency/skill listed most often in job advertisements was communication combined with a variety of adjectives ranging from excellent, the most common to superior, advanced, well-developed, proven, outstanding and natural. Being a team player was most favourite followed closely by interpersonal skills.
(Bamford, 2000, p. 13)
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
Why study communication?
The growth of technology Social alienation is growing Physical well-being Survival of the human race
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
Dimensions in Communication
Verbal Non-verbal Mediated Unmediated
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
Skill Sets Thinking and Feeling Acting and Observing Speaking and Listening Writing and Reading
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
Levels of communication Level one: Intrapersonal communication
or the experience of the individual. Level two: Interpersonal communication. Level three: Group communication. Level four: Organisational
communication, including: internal organisational communication external organisational communication.
Level five: Mass communication
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
Communication theorySection 1
B
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
What is a theory?
It explains information or behaviour that has been observed.
It is useful because it can be applied to questions about observed behaviour to analyse or explain it.
It can be used to suggest solutions to problems, or improvements to a situation.
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
Why a model? A model simplifies a theory. It can aid our thinking about a
concept or idea. It maps something abstract and
presents it in a visual form. It shows the major elements in
relationship to each other.
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
Components of the communication process Participants
Sender: the participant transmitting the message.
Receiver: the participant receiving the message.
Encoding: The translation of a message (thoughts or ideas of the sender) into words or symbols that the receiver will understand.
Decoding: The translation by the receiver of words or symbols (the encoded message) into thoughts or ideas.
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
Components of the communication processChannel: The route through which
communication takes placeContext: The situation/environment in
which communication occurs. Includes time, place and socio/psychological factors
Perception: A person’s understanding or interpretation of a particular event/message.
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
Components of the communication processPurpose: what the sender and
receiver intend as the outcome of the communication.
Barriers (sometimes known as noise): anything that interferes with effective communication.
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
An integrated or shared meaning model of communication
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
An integrated or shared meaning model of communication
Communication: Organisation and Innovation Lecturer’s Guide© Pearson Education New Zealand 2005
Principles of communication We communicate with others: it is a two-way
process Communication is a collection of signals; is it is
more than words Communication is always on two levels:
content and relational Communication is punctuated Communication is inevitable Communication is irreversible Communication is unrepeatable Communication is rarely completely understood