Accelerating the results that matter

Impact, staff motivation and retention!

Laura Overton

MD Towards Maturity

Laura@towardsmaturity.org

Times are changing

What are the new opportunities in Local Government fore-learning?

?

Top 10 drivers (Jan 09)

1. Induction

2. Increase no’s of Qualified staff

3. Training quality

4. Administration

5. Staff retention

6. Flexibility

7. Customer satisfaction

8. Access

9. Meeting new learner’s needs • Reach

• 85% participants are now using e-learning

• But

• Only 12% think it is amongst the most effective method

Sound familiar?

You want to spend how

much?!

My manager won’t give me

the time.

This is just not a

priority right now!

E-learning – that’s not real work!

Training isn’t my

job!

I tried that before – it was

awful!

Mountains to climb

2008

1. Reluctance by staff to adopt new technology

2. Lack of knowledge about its potential use and implementation

3. Lack of skills amongst staff to implement and manage e-learning

2004 IT infrastructure

2006 Cost of set up

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Novice

Sporadic

Developing

Established

Embedded

Established users are more likely to report benefits than sporadic users:

Quality (6x)Customer satisfaction (x3)

Staff satisfaction (x3)Ability to respond quickly (x3)

Three years of benchmarking

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So what are the secrets of their success?

DefiningNeed

Activities that help align implementation with both business and individual needs:

Strategy aligned with business needLearning relevant to required business needLearning aligned to personal need

Creating indifference – it starts before we’ve even

begun!

DefiningNeed

LearnerContext

Activities that provide learners with options that support their:

Choice – time, place, approachWork-life balanceCareer aspirations and motivation

Only 13% agree that learners participation is recognised!

DefiningNeed

LearnerContext

WorkContext

Activities that help L&D to understand and address issues outside of their immediate control:

IT infrastructureManagerial support and culture

Creating the right toolkits

DefiningNeed

LearnerContext

WorkContext

BuildingCapability

Activities that build the skills of L&D professionals:

In determining strategyIn informal learning/collaboration/performance supportIn assessment, support and design

Everyday’s a school day

No excuses!

DefiningNeed

LearnerContext

WorkContext

BuildingCapability

EnsuringEngagement

Marketing and communications activities that address stakeholder requirements:

LearnersManagersL&D staff

Grabbing manager’s attentionWhy bother?

55%Of learners say their line manager’s opinion is most likely to influence their e-learning take up

DefiningNeed

LearnerContext

WorkContext

BuildingCapability

EnsuringEngagement

DemonstratingValue

Activities that highlight business impact:

Gathering feedbackMeasurement Communicating success

Impact IndicatorsEfficiency•Cost•Volume•Time

Business agility•Time to competency•Ability to respond to business need•Business responsiveness to change

Management perception of Value•What do we measure?•What do we report?

Features and Benefits!

28% time saving

47% volume increase

11% cost saving

What are the implications for

•Your L&D team?•Your staff?

•Teams in your business?

The strands intertwineThey all contribute to bottom line business resultsThey all require the involvement of stakeholders

DefiningNeed

LearnerContext

WorkContext

BuildingCapability

EnsuringEngagement

DemonstratingValue

This approach delivers!

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But it is not common practice!

bb SI TU % agree

A clear vision statement endorsed by business leaders.   x   29%

There are measurable targets for learning and e-learning. x x   30%

E-learning is convenient to staff work schedule. x x   53%

Staff have access to a broader range of learning opportunities.

  x   66%

Staff career aspirations are supported x x x 27%

We use several different learning technologies. x     61%

We  consistently use other media as text in our e-learning. x     52%

We equip line managers with resources and training so their teams get the most out of e-learning.

x x   20%

Information about e-learning is easy to find.     x 42%

Our top managers are seen to use e-learning.     x 25%

We know the full cost of learning delivery.     x 39%

We report against the targets agreed for e-learning.     x 34%

We report external success in awards to the business.     x 34%

www.towardsmaturity.org© Towards Maturity Community Interest Company

6 tips to accelerate change

So where are you strongest and weakest?

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Additional resources• www.towardsmaturity.org

– Download research– http://tinyurl.com/TMDBBresearch

– Case studies and podcasts to inspire and engage

– http://tinyurl.com/TM1ststeps

– Register for specific news– http://tinyurl.com/TMregister

– Evidence for change programme– http://tinyurl.com/TMe4c

– Contact:– Laura@towardsmaturity.org

– Twitter– @lauraoverton – @towardsmaturity