Making it Happen - How L&D Can Influence Lasting Change - Laura Overton - Towards Maturity
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Transcript of Making it Happen - How L&D Can Influence Lasting Change - Laura Overton - Towards Maturity
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All content © 2016 Towards Maturity CIC Ltd. Not to be distributed or copied. @LauraOverton
Get ready to influence lasting change!
Preparing for the future of learning
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The modern
workplace
AdaptiveResponsive
DigitalDisruptiveChanging
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2003
‘In today’s economic climate business challenges include speed of change, quality, customer
retention, revenue growth and cost reduction’
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Growth in a complex
world
The customer
experience
Digital disruption
Leveraging value from
staff
Risks in the C suite
www.towardsmaturity.org/c-suite2016
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14%Productivity
Increase
24%faster rollout of
change
18%Improvement in
customer satisfaction
15%Improvement in
speed to competency
Learning innovation delivers
www.towardsmaturity.org/c-suite2016
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What does thefuture of learning
look like?
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L&D have a big vision!
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And High Aspirations
PROCESSES
EFFICIENCY
PERFORMANCE
AGILITY
CULTUREP
RO
GR
AM
ME
OR
GA
NIS
AT
ION
C
ULT
UR
E
Speed up implementation of new processes 97%
Use technology to improve organisational performance96%
Driving Business Innovation 90%
Share good practice 98%
Reduce Cost 87%
www.towardsmaturity.org/2016benchmark
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56% of learning is face to
face
19%of budget is invested in
learning technology
8 out of 10 use mobile devices in
learning
7out of 10 build content
7 out of 10 use video
Learning Today
www.towardsmaturity.org/2016benchmark
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62% of L&D professionals think
Staff lack skills to manage own
learning
59%Lack of L&D skills to implement change
BARRIERS TO CHANGE
www.towardsmaturity.org/2015benchmark
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If we want to take
control of our future
WE NEED TO LET GO OF OUR PAST
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Let go of the silver bullet
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Let go of siloed thinking
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Let go ofPast success
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Let go of the burden of proof
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Let go of old style
benchmarks
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Historic thinking can trap us in the past
The silver bulletSiloed thinkingPast success
The burden of proofOld style
benchmarks
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Embrace the bright future of learning
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What do we need to embrace to deliver lasting change?
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Top Deck
x3 x5 X8x5x3
Lessons from the Top Deck
Quartile 1 (25%)
Top Deck (10%)
Quartile 2Quartile 3Quartile 4
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1 PERFORMANCE FOCUSIf you want to drive performance – focus on performance
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86% say L&D
activity is aligned to strategic
goals of the business
(61% average)
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82%Of Top Deck
identify business KPI’s that
they want to improve in partnership
with snr management
(32% average)
FOCUS ON SPECIFIC RESULTS
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2 PASSION FOR CUSTOMERS
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Top Deck teams are
3xas likely to
be proactive in
understanding what staff need to do their job
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0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Avg. 21-30 31-40 41-50 51-60
What do staff find useful for learning?
www.towardsmaturity.org/learnervoice3
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What motivates staff to learn on line?
69%
4972 learners
70%
Telecom
69%
Line Mgr
74%
>6mth in role
66%
< 5 yrs in role
71%
>30 yrs
63%
< 50 yrs
63%
Gov
73%
Retail
67%
Sales
74%
Pharma
#1: to do my job better and faster!
Minimum 500 in each
sample
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76%of the Top Deck
involve users in design
(35% average)
LISTEN
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The Top DeckHELP STAFF LEARN
HOW TO LEARN
79% offer study skills training (51%)
67% encourage learners to organise own Personal learning strategies (34%)
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3 THE BIGGER PICTUREBUILD STRONG STAKEHOLDER RELATIONSHIPS
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90%Enjoy good
relationships with IT(51% avg)
60%Draw on business
expertise to support learning eg marketing/
analytics(35%) avg BUSINESS
COMMUNITY
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Engage with managers
MANAGEMENT COMMUNITY
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4 SKILLS TO ADAPT
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94%of the Top Deck
consider the
course as only one option for
buildingperformance
(53% average)
What L&D skills do we need?
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The Top Deck are active in building priority L&D capabilities, today.
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5 DATA DRIVEN DECISONS
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Top Deck
3xto use analytics
to improve learning service
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Passion for customers
Skill to adapt
Data Driven Decisions
Performance focus
The bigger picture
Embrace:
Past Success
Burden of proofOld
Benchmarks
Silver bullets
Siloed thinking
Let go of:
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The future is in our hands.What are you going to do
differently to #MakeItHappen?
#Lplive Resources@towardsmaturit
y.org
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Thank you for listening@LauraOverton@TowardsMaturity
www.towardsmaturity.org/benchmark