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© 2010 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010
Survey Results:
How Are Businesses
Using SharePoint?
Derek Weeks
Mark Miller
Slide 2© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
#KMASP2010
Slide 3© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
886 and You.
Thank You.
Slide 4© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Next QuestionFirst Question
Slide 5© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Question
Are you currently using or
considering using SharePoint
within your organization?
Slide 6© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Global 360 Survey Results
Considering SharePoint = 01%
Not considering SharePoint = 00%
Own SharePoint and are using today (2003) = 08%
Own SharePoint and are using today (2007) = 81%
Own SharePoint and are using today (2010) = 08%
Own SharePoint but do not have it deployed = 02%
Slide 7© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Are you currently using or considering using
SharePoint within your organization?
1% 0%
8%
81%
8%
2%Considering SharePoint
Not considering SharePoint
Own SharePoint and are using today (version 2003 or previous)
Own SharePoint and are using today (version 2007)
Own SharePoint and are using today (version 2010)
Own SharePoint, but have not deployed
Slide 8© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Tweet #KMASP2010
81% of companies who
own SharePoint use
2007
Slide 9© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Next Question
Slide 10© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Question
How widespread is the deployment
and usage of SharePoint within
your organization?
Slide 11© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Global 360 Survey Results
Using within team site or
single SharePoint project site = 4.94%
Limited SharePoint sites or
departmental use (1 to 3) = 11.03%
Several departments
(4 or more) = 16.98%
Enterprise wide deployment
of SharePoint = 67.00%
Slide 12© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
How widespread is the deployment and usage of
SharePoint within your organization?
5%
11%
17%
67%
Use within team or single SharePoint project site
Limited SharePoint sites or departmental use (1 to 3)
Several departments (4 or more)
Enterprise-wide deployment of SharePoint
Slide 13© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Who has deployed SharePoint enterprise wide?
Insurance
42%Government
50%Manufacturing
88%
Slide 14© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Tweet #KMASP2010
88% of manufacturers
who own SharePoint roll
out enterprise wide
Slide 15© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Next Question
Slide 16© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Question
How are you currently using, or
plan to use, your SharePoint
investment?
Slide 17© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Global 360 Survey Results
Content Repository Only = 37.56%
Enterprise Content Management = 54.43%
Portal and Web Content Management = 66.01%
Document Workflow = 67.24%
Business Process Management = 55.91%
Custom Applications = 44.83%
Slide 18© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
How widespread is the deployment and usage of
SharePoint within your organization?
37.56%
54.43%
66.01% 67.24%
55.91%
44.83%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
Content repository
only
Enterprise content
management
Portal & web content
management
Document workflow
Business process
management
Custom Applications
Slide 19© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
1999 2003 2007 2010
SP vs
Fileshare
1) Search
2) Manage Meta Data
3) Find ability
Collaboration
Share Across
Business
What is
this thing?
Slide 20© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
37%Content
Slide 21© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Tweet #KMASP2010
37% use SharePoint
exclusively as a content
repository
Slide 22© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
67%Workflow
Slide 23© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
#1 CIO Priority:
Improving Business
Processes
Tweet #KMASP2010
Slide 26© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Next Question
Slide 27© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Question
What do you believe is the most
challenging issue with your
SharePoint implementation?
Slide 28© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Global 360 Survey Results
Lack of intuitive, easy to use interface
for business users = 20.98%
Development time and effort required
to build business applications = 30.03%
Inability to manage multiple document
workflow = 3.74%
Limited real time reporting and analytics
on workflows or processes = 8.76%
Inability to manage role or skills based
work assignments = 6.03%
Other = 24.43%
Slide 29© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
20.98%
30.03%
3.74%
8.76%
6.03% 6.03%
24.43%
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
Lack of intuitive, easy-to-use interface for
business users
Development time and effort
required to build business
applications
Inability to manage multiple
document workflows
Limited real-time reporting
and analytics on workflows or processes
Inability to manage role- or
skills-based work
assignments
Ability to scale for high volume of documents or
users
Other
What do you believe is the most challenging issue with your
SharePoint implementation?
Slide 30© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
30%Dev Time
Slide 31© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
The Big “Other”
Governance Knowledge/
Experience with
SharePoint
End User
Adoption and
Training
Slide 32© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Tweet #KMASP2010
30% of users are
frustrated w/ default user
interface
Slide 33© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
The iGoogle EffectUsers, Community, Speed, and You
Slide 34© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Next Question
Slide 35© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Question
Which statement best represents
your opinion of the SharePoint
user application experience?
Slide 36© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Global 360 Survey Results
SharePoint has a great user experience
out-of-the-box and is adequate for our needs = 18%
SharePoint user experience is somewhat adequate
but requires additional in-house design and development = 60%
SharePoint user experience is inadequate and requires
third party products and services to improve the
application interface = 8%
SharePoint user experience is inadequate but we don’t
have the time or resources to invest in improvements = 10%
User experience is not important = 0%
No opinion = 4%
Slide 37© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
18%
60%
8%
10% 0%
4%
SharePoint has a great user experience out-of-the-box and is adequate for our needs
SharePoint user experience is somewhat adequate but requires additional in-house design and development
SharePoint user experience is inadequate and requires third party products and services to improve the application interface
SharePoint user experience is inadequate but we don’t have the time or resources to invest in improvements
User experience is not important
No Opinion
Slide 38© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Needs
work
Needs
work
Needs
workNeeds
workI love it.
Slide 39© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Next Question
Slide 40© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Question
What tools does your organization
primarily use for modeling/mapping
existing or new business
processes?
Slide 41© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Global 360 Survey Results
None = 6%
Paper = 6%
PowerPoint, Word, Excel = 23%
Microsoft Visio = 55%
Business Process Management System (BPMS)
modeling tool = 7%
Business Process Analysis (BPA) tool = 3%
Slide 42© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
6%
6%
23%
55%
7% 3%None
Paper
PowerPoint, Word or Excel
Microsoft Visio
Business Process Management System (BPMS) modeling tool
Business Process Analysis (BPA) tool
Tools used for modeling/mapping existing or new
business processes?
Slide 43© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Familiar Tools
78%
Slide 44© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Familiar tools…
55%Microsoft
Visio
Slide 45© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Next Question
Slide 46© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Question
Of the documents stored and
managed within your SharePoint
repository, what percentage are
used or accessed as part of a
broader mission-critical business
process?
Slide 47© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Global 360 Survey Results
None = 10.81%
1-25% = 38.47%
25-50% = 23.92%
50-75% = 17.72%
75-100% = 9.08%
Slide 48© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
27%
Do You Trust it That Much?
Slide 49© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Next Question
Slide 50© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Question
How do you capture and
manage content within
SharePoint?
Slide 51© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Global 360 Survey Results
Use SharePoint out-of-the-box = 69.20%
Custom develop any capture or management
requirements = 20.00%
Leverage third party products to capture docs into
SharePoint (such as KnowledgeLake) = 3.35%
Leverage third party products outside of SharePoint
(e.g. Filenet, Documentum, etc.) = 3.10%
Other = 4.26%
Slide 52© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
The average company with
1000 employees
generates over 7.2
million pieces of paper
in one year
Slide 53© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Over 1 Million Docs
Slide 54© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Next Question
Slide 55© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Question
How do you expose legacy or
other application data to your
SharePoint users?
Slide 56© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Global 360 Survey Results
Access data through a separate native
legacy/application interface = 31.00%
SharePoint Data is integrated into a different
system and pulled by users from that system = 9.00%
Access all legacy and new data through
a single, integrated user interface within SharePoint = 11.33%
External data is currently not available = 41.00%
Other = 7.67%
Slide 57© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
31.00%
9.00%
11.33%
41.00%
7.67%
Access data through a separate native legacy/application interface
SharePoint Data is integrated into a different system and pulled by users from that system
Access all legacy and new data through a single, integrated user interface within SharePoint
External data is currently not available
Exposing legacy or other application data?
Slide 58© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Don’t Play the Dating Game with Your Users
Slide 59© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?
Thank you.
Please go to the Global 360 sponsor table and
leave your business card or email address.
We’ll email you the Global 360
SharePoint Survey results and this
slide deck.