KMA Webinar Global 360 SharePoint Survey

© 2010 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010

Survey Results:

How Are Businesses

Using SharePoint?

Derek Weeks

Mark Miller

© 2010 Global 360, Inc. Survey Results: How are business using SharePoint?

#KMASP2010


886 and You.

Thank You.


Next QuestionFirst Question


Question

Are you currently using or

considering using SharePoint

within your organization?


Global 360 Survey Results

Considering SharePoint = 01%

Not considering SharePoint = 00%

Own SharePoint and are using today (2003) = 08%



Own SharePoint but do not have it deployed = 02%


Are you currently using or considering using

SharePoint within your organization?

1% 0%

8%

81%

8%

2%Considering SharePoint

Not considering SharePoint

Own SharePoint and are using today (version 2003 or previous)

Own SharePoint and are using today (version 2007)

Own SharePoint and are using today (version 2010)

Own SharePoint, but have not deployed


Tweet #KMASP2010

81% of companies who

own SharePoint use

2007


Next Question


Question

How widespread is the deployment

and usage of SharePoint within

your organization?



Using within team site or

single SharePoint project site = 4.94%

Limited SharePoint sites or

departmental use (1 to 3) = 11.03%

Several departments

(4 or more) = 16.98%

Enterprise wide deployment

of SharePoint = 67.00%


How widespread is the deployment and usage of


5%

11%

17%

67%

Use within team or single SharePoint project site

Limited SharePoint sites or departmental use (1 to 3)

Several departments (4 or more)

Enterprise-wide deployment of SharePoint


Who has deployed SharePoint enterprise wide?

Insurance

42%Government

50%Manufacturing

88%


Tweet #KMASP2010

88% of manufacturers

who own SharePoint roll

out enterprise wide


Next Question


Question

How are you currently using, or

plan to use, your SharePoint

investment?



Content Repository Only = 37.56%

Enterprise Content Management = 54.43%

Portal and Web Content Management = 66.01%

Document Workflow = 67.24%

Business Process Management = 55.91%

Custom Applications = 44.83%


How widespread is the deployment and usage of


37.56%

54.43%

66.01% 67.24%

55.91%

44.83%

0.00%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

70.00%

80.00%

Content repository

only

Enterprise content

management

Portal & web content

management

Document workflow

Business process

management

Custom Applications


1999 2003 2007 2010

SP vs

Fileshare

1) Search

2) Manage Meta Data

3) Find ability

Collaboration

Share Across

Business

What is

this thing?


37%Content


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37% use SharePoint

exclusively as a content

repository


67%Workflow


#1 CIO Priority:

Improving Business

Processes

Tweet #KMASP2010


Next Question


Question

What do you believe is the most

challenging issue with your

SharePoint implementation?



Lack of intuitive, easy to use interface

for business users = 20.98%

Development time and effort required

to build business applications = 30.03%

Inability to manage multiple document

workflow = 3.74%

Limited real time reporting and analytics

on workflows or processes = 8.76%

Inability to manage role or skills based

work assignments = 6.03%

Other = 24.43%


20.98%

30.03%

3.74%

8.76%

6.03% 6.03%

24.43%

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%

Lack of intuitive, easy-to-use interface for

business users

Development time and effort

required to build business

applications

Inability to manage multiple

document workflows

Limited real-time reporting

and analytics on workflows or processes

Inability to manage role- or

skills-based work

assignments

Ability to scale for high volume of documents or

users

Other

What do you believe is the most challenging issue with your

SharePoint implementation?


30%Dev Time


The Big “Other”

Governance Knowledge/

Experience with

SharePoint

End User

Adoption and

Training


Tweet #KMASP2010

30% of users are

frustrated w/ default user

interface


The iGoogle EffectUsers, Community, Speed, and You


Next Question


Question

Which statement best represents

your opinion of the SharePoint

user application experience?



SharePoint has a great user experience

out-of-the-box and is adequate for our needs = 18%

SharePoint user experience is somewhat adequate

but requires additional in-house design and development = 60%

SharePoint user experience is inadequate and requires

third party products and services to improve the

application interface = 8%

SharePoint user experience is inadequate but we don’t

have the time or resources to invest in improvements = 10%

User experience is not important = 0%

No opinion = 4%


18%

60%

8%

10% 0%

4%

SharePoint has a great user experience out-of-the-box and is adequate for our needs

SharePoint user experience is somewhat adequate but requires additional in-house design and development

SharePoint user experience is inadequate and requires third party products and services to improve the application interface

SharePoint user experience is inadequate but we don’t have the time or resources to invest in improvements

User experience is not important

No Opinion


Needs

work

Needs

work

Needs

workNeeds

workI love it.


Next Question


Question

What tools does your organization

primarily use for modeling/mapping

existing or new business

processes?



None = 6%

Paper = 6%

PowerPoint, Word, Excel = 23%

Microsoft Visio = 55%

Business Process Management System (BPMS)

modeling tool = 7%

Business Process Analysis (BPA) tool = 3%


6%

6%

23%

55%

7% 3%None

Paper

PowerPoint, Word or Excel

Microsoft Visio

Business Process Management System (BPMS) modeling tool

Business Process Analysis (BPA) tool

Tools used for modeling/mapping existing or new

business processes?


Familiar Tools

78%


Familiar tools…

55%Microsoft

Visio


Next Question


Question

Of the documents stored and

managed within your SharePoint

repository, what percentage are

used or accessed as part of a

broader mission-critical business

process?



None = 10.81%

1-25% = 38.47%

25-50% = 23.92%

50-75% = 17.72%

75-100% = 9.08%


27%

Do You Trust it That Much?


Next Question


Question

How do you capture and

manage content within

SharePoint?



Use SharePoint out-of-the-box = 69.20%

Custom develop any capture or management

requirements = 20.00%

Leverage third party products to capture docs into

SharePoint (such as KnowledgeLake) = 3.35%

Leverage third party products outside of SharePoint

(e.g. Filenet, Documentum, etc.) = 3.10%

Other = 4.26%


The average company with

1000 employees

generates over 7.2

million pieces of paper

in one year


Over 1 Million Docs


Next Question


Question

How do you expose legacy or

other application data to your

SharePoint users?



Access data through a separate native

legacy/application interface = 31.00%

SharePoint Data is integrated into a different

system and pulled by users from that system = 9.00%

Access all legacy and new data through

a single, integrated user interface within SharePoint = 11.33%

External data is currently not available = 41.00%

Other = 7.67%


31.00%

9.00%

11.33%

41.00%

7.67%

Access data through a separate native legacy/application interface

SharePoint Data is integrated into a different system and pulled by users from that system

Access all legacy and new data through a single, integrated user interface within SharePoint

External data is currently not available

Exposing legacy or other application data?


Don’t Play the Dating Game with Your Users


Thank you.

Please go to the Global 360 sponsor table and

leave your business card or email address.

We’ll email you the Global 360

SharePoint Survey results and this

slide deck.

KMA Webinar Global 360 SharePoint Survey

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