ICT Governance

Karen Scott DavieChief Information Officer NSW Business Chamberksd@nswbc.com.au

Agenda

Why is ICT Governance important for the business?Key IT Governance Decisions ICT Principle DecisionsCase Studies

• Professional Services organisation NSW Business Chamber

Lessons Learned Q&A

Why is ICT Governance important?ICT Business Principles

• Leverage economies of scale• Standardise processes and technologies where

appropriate• Common tools and business diversity

(one ERP systems)• Cost Control and Operational Efficiency• Alignment and responsiveness to negotiated

business requirements

Key ICT Governance Decisions

• ICT Principles decisions • ICT Architecture decisions• ICT Infrastructure decisions• ICT Investment and prioritisation decisions• Business Applications needs

5 key interrelated ICT decisions

ICT Principle Decisions

• High level statements about how ICT is used in the business

• Aim to gain above industry-average business value from ICT

• Clarity and focus enterprise decisions• Optimises the business’ results

Case Study

NSW Business Chamber Video

Our ICT Goals

• Compliance with ICT Governance & Risk Management

• Architectural integrity• Consistent, flexible infrastructure• Rapid deployment of applications – new/changes and

enhancements• Measured, improving and communication value and

responsiveness

Business Benefits of ICT Governance

Enable the business as a wholeEnsure information integrityPromote common customer viewPromote consistent architectureReuse before buy; buy before buildManage ICT as an Investment

Change Management

Change Approach

• Change Advisory Board • Formal Submission required for (including reasons

and specific outcomes);• Small • Medium • Large

Change Items

• Development of Corporate Applications/Systems• Infrastructure – New/Change/Enhancement• Procurement of ICT defined services $1000

Hardware and Software• SLA’s• Service / Support of ICT• Security• Change of Technology – National

- Server/Desktop

ICT – who we are and what we do

12

Core SystemsAll new systems must be integrated with the core systems and productivity tools

Core SystemsAll new systems must be integrated with the core systems and productivity tools

Major Business ICT ProjectsMajor Business ICT Projects

Main Business OutputMain Business Output

ICT Strategy 2012FY

ACA ICT Taskforce

People Development

Process Improvement

Innovation

RFT Telecommunications Contracts

Acquisitions, ICT Integration projects

CMS platform Corp Website Strategy

Application Enhancements, Upgrades & Continuous improvement

Cost Savings

Cost savings, Vendor Management

ICT Education program

ICT Service Delivery, Mgmt Reporting

DRP Implementation & BCP

ICT Roadmap July 2011 to June 2012

ACA ICT Taskforce

Acquisitions, ICT Integration projects

DMS SharePoint upgrade

Note: ICT Blackout periods 18 Dec 2011 to 10 Jan 2012 and 23 June to 7 July 2012 for any application changes

VisionMission Corporate plan

Business PlansOperational PlansTechnology Plan / Service Level AgreementHR plan…

PMOProject reportingKPI Tracking

Products or ServicesClient satisfaction SurveyProfit

Strategic Process

Smart, Efficient use of ICT

resources

Wel

l Gov

erne

d IC

T

Reduce Complexity

Effective & Valuable Internal

Partnering

Secu

re, Rob

ust a

nd Fl

exible

ICT

Enviro

nmen

t

NSWBC ICT Continuous Improvement Model

ICT Engagement Strategy Model

ICT Engagement

Outcomes

Outputs

Inputs

Organisational Strategy and Competitive Differentiation

Alignment and business

transformation

Operational excellence

Lessons Learned

Questions & Answers