Introduction to Salesforce

- Tania Yeasmin

Introduction to Salesforce

What Is Salesforce?

Salesforce CRM provides a complete solution for that includes feature-rich solutions for marketing, sales, services, partner management and community management.

CRM is originally software for managing customer interaction, such as scheduling tasks, emailing, texting, and many more.

Salesforce grew into a cloud software solution and acquired several other companies for Paas(Platform as a Service) and Saas (Software as a Service).

History & Founder Salesforce is the worlds' first and most popular CRM system . The  headquarter of Salesforce is situated in San Francisco. More than 82,000 companies and many customers used this dynamic, web-

based, low-cost CRM platform.

It was founded in March 1999 by former Oracle executive Marc Benioff Salesforce.com has its services translated into 16 different languages and

currently has 82,400 regular customers and over 2,100,000 subscribers.

Founder Marc Benioff (1964)

Net worth :4.2 Billion (2015)

Important to Remember

Clouds and Platforms

Different sets of Clouds in Salesforce

Salesforce is divided into different sets of tools referred as “clouds”:

Sales Cloud Service Cloud Marketing Cloud Community Cloud Wave Analytics Apps and Programs IOT Cloud

Sales Cloud Sales Cloud helps to sell products and Services, manage connection with customer, and close

more deals. Sales Cloud include Chatter, Social Contact, Marketing and Leads, Data.com, Opportunities and quotes, Approval and Work process, Files and Libraries, Analytics and Forecasting, Partner Management, AppExchange, Email and calendaring

Features of Sales Cloud Contact Management Opportunity Management SalesforceIQ Inbox Salesforce®Engage Sales Collaboration Lead Management Marketing Automation Sales Data Partner Management Lightning Voice Mobile App

Workflow and Approvals Inside Sales Console Email Integration Flies Sync and Share Reports & Dashboards Sales Forecasting Territory Management Sales Wave Analytics

Benefits Using Salesforce Sales Console:

Easily spot important fields on records.

• See records and their related items as tabs on one screen.

• Find helpful information through quick access to sales intelligence.

• Quickly jot notes or log interactions for each record.

• Manage calls using a SoftPhone without leaving critical data behind.

Service Cloud

Service cloud increase agent productivity, reduces service costs, and gain better visibility into Service Organization. It includes Customer Portal, Live Agent, Contract and entitlement

Features of Service Cloud Lightning Console Live Agent Communities Knowledge Snap-ins Service Wave Analytics Field Service Lightning Omni Routing Social Customer Service. etc

SalesforceIQ CRM SalesforceIQ can be set up in minutes, so you can put Relationship

Intelligence technology to work for you and start choosing more deals.

The definition of CRM is customer relationship management. CRM can help you:

Increase leadsClose more deals, fasterDrive customer loyalty and satisfaction

Capture all your customer communication automatically.

Personalize SalesforceIQ to match your sales process.

Get immediate insights out of the box.

Get to decision-makers faster.

See essential customer data in your inbox.

Stay on top of every deal.

Features of SalesforceIQ CRM

Marketing Cloud Marketing Cloud is the platform for personalized customer journeys —

on every channel.

Different Studios of Marketing Cloud Email Studio

Mobile Studio

Social Studio

Web Studio

Advertising Studio

Community Cloud Community Cloud’s enterprise community platform connects

customers, partners, and employees directly to the information, apps, and experts they need to take action.

Features of Community Cloud Business Integration Personalization Customization and Branding Mobile Community Builder and Template Engagement Topics Salesforce Files Groups Trust

Wave Analytics Wave Analytics is opening up new frontiers of data, visualizations,

and information that we never even expected.”

App Cloud

Use of App Cloud Create richer, deeper customer experiences.

Mobile apps to go.

There's an app for every department.

Connect anything.Integrate everything.

IOT Cloud With IoT Cloud you can process massive quantities of data, build

business rules with simple, intuitive tools, and engage proactively with customers in real time.

Use of IOT Cloud Connect with everything.

Tackle the haystack. Move the needle.

Engage customers proactively.

Benefits using Salesforce

Low cost, low risk cloud based solution software service to buy. It Supports on all the Browsers. Complete solution includes feature-rich solution for marketing, sales,

service, partner management and community management. Fast result because it drain resources on high value, low cost and focus

on innovation Salesforce requires no software to install. There are no hardware requirements either.

What makes Salesforce ideal for you?

It’s a cloud-based CRM solution.

Low setup costs. No hardware, no software, no hassle.

Automatic upgrades: 3 times a year.

Out-of-the-box and customizable CRM to run your business in one place.

Scales with your business. Add users when you need to.

Integrate with best-in-class apps.

Enterprise-level cloud security for businesses of any size.

It helps increase sales

Address:1 Market St #300, San Francisco, CA 94105Phone: 415 901 7000

Thanks