Internal health and safety communication with SnapComms

Post on 08-Jan-2017

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Transcript of Internal health and safety communication with SnapComms

SnapComms• Over 1.3 million users

• Over 450+ customers in 45+ countries

• Used by Fortune 50 companies

• Enterprise platform, global usage

• Premium service and support

Customer Testimonials “SnapComms enables us to reach more personnel instantaneously where radios or pagers may lose connectivity in some areas of the plant or may have been disabled.” – Major Manufacturing Company“We needed something that was flexible, easy to use, that could target the whole organization, parts of it or individuals. If they see an alert they know it is worth reading.” – IT Service Management, Towers Watson“It allows us to get a message out very easily.”“It’s a very good tool. For me it’s a complete no-brainer.” – Global Head of Marketing, Citi Bank

SnapComms Overview Video (Double Click image below

to play)

Positioning

SnapComms for:• Urgent messages• Important messages• Where guaranteed readership is important• Where readership reporting and acknowledgement is important

SnapComms helps organizations "Get Employee Attention" for important messages and to help organizations measure that attention.

SnapComms Head O

fficeOpCo's &

Regional Management

Business Units

Employees in multiple locations

Collaboration tools, e.g. Slack, Yammer

Delivery mechanism for any content type• Validation Message supported by Nurture Messages

• Desktop Alert • Ticker• Screensaver • Desktop Wallpaper

• Staff Quiz • Staff Survey• RSVP Invites• Video Alerts

How does it work?

SnapComms Servers

Content Manager

Administrator (Sender)

SnapComms Client

SnapComms Client

A Microsoft Installation File (msi) is installed on all employee computers. This

acts as the Receiver.

OR

On-premise Server

Key Product Attributes• Different visual channels

• Targeted communications

• Recurrence and escalation

• Delivery to mobile devices

• Campaign tool with compliance validation

• Detailed reporting

• Multiple delegated admins

• Cloud or on-premise

• Simple to deploy

• SMS, digital signage, email add-ons

• Comprehensive Knowledge Base

SnapCommsHelping Improve

Health & Safety Communication

Typical pain points for Health & Safety

• What else?

• Reaching all staff not on the network or working remotely

Reach Remote Staff and Staff not on the network

• No Need for email

• Reach Remote staff via mobile Communication

Further Information

Typical pain points for Health & Safety

• What else?

• Reaching all staff not on the network or working remotely

• Fast communication to all staff members at short notice

• Ensuring staff are informed of H&S messages in a timely manner.

Fast Communication at Short Notice with Quick Publish• Publish content to targeted users in 3

clicks.

Typical pain points for Health & Safety

• What else?

• Reaching all staff not on the network or working remotely

• Fast communication to all staff members at short notice

• Ensuring staff are informed of H&S issues in a timely manner.

• Attendance and reinforcement of training sessions

Improve Attendance & Reinforce Training• Quiz tool to reinforce training• RSVP Alerts to encourage attendance

Further Information

Typical pain points for Health & Safety

• What else?

• Reaching all staff not on the network or working remotely

• Fast communication to all staff members at short notice

• Ensuring staff are informed of H&S issues in a timely manner.

• Attendance and reinforcement of training sessions

• Encouraging the adoption of new processes and impacting the behaviour of staff around H&S.

Adopting new process and system changes

Pop up Survey tool

Scrolling Tickertool

Interactive screensaver messaging tool

Typical pain points for Health & Safety

• What else?

• Reaching all staff not on the network or working remotely

• Fast communication to all staff members at short notice

• Ensuring staff are informed of H&S issues in a timely manner.

• Attendance and reinforcement of training sessions

• Encouraging the adoption of new processes and impacting the behaviour of staff around H&S.

• Ability to measure readership of H&S messages.

Measure Readership of Messages• Learn and Improve Communications

• Quiz & Survey Results

Key Product Attribute Page

Add ons available:• Digital signage extension• Send to SMS• Send to email• API integration & with other systems Back to Key Product Attribute Page

Demonstration

Next steps• Engage wider team• IT discussion and approval• Trial / proof of concept /

Customization• Purchase and deploy• On-boarding• On-going training and

world class supportWhat is your usual process?

“I've received nothing but excellent support from the sales and technical staff at SnapComms.”

“Product accomplished the tasks it was made to do. Support from SnapComms is exceptional.”

“Leaving this feedback because I was extremely satisfied with the SnapComms team and their response to the situation at hand. Thank you SnapComms!”

“I appreciate the support I received today! It was a huge help in a tight time frame.”

“I received a call from the Helpdesk today in the morning. Because of 13 hours time difference this was not expected from me. And they had reviewed my questions before they called me and had a solution on their hands”

Pricing

Pricing is available upon request.

Please email us – info@snapcomms.com

Value to other Departments

Internal Communications Manager• Communicating with all employees.• Attendance and reinforcement of training sessions.• Drive and measure traffic to the intranet.• Measuring communication effectiveness. • The ability to gather real time employee feedback. • Existing engagement channels offer limited appeal to

employees. • Achieving high attendance of “Town Hall” meetings and

readership of executive communication. • Ability to communicate company wide scheduled and adhoc

events. • Achieving high readership of all corporate messages (Non

IC).

Helpdesk Manager• Reaching all staff not on the network or working remotely.

• Reaching all staff when email is unavailable.

• Fast communication to all staff members at short notice.

• Proactively communicate planned and unplanned system events to all staff.

• Impacting staff behaviour and awareness of security issues and system events.

• Attendance and reinforcement of training sessions.

• Establish positive interactions between IT and other staff/departments.

Product Manager• Communicating with remote staff.

• Fast communication to all staff members at short notice (Product recall, product advisories).

• Attendance and reinforcement of training sessions

• Maintain consistent and regular product information organisation wide.

• Communicating product launch material• Build awareness of impending product launches

• Communicate quick wins post launch.

• Ensuring consistent product knowledge (organization wide).

• Fast feedback/correction of organisation knowledge.

• Measured readership of executive and corporate communication.

Sales Manager• Reaching all staff not on the network or working remotely

• Attendance and reinforcement of training sessions

• Maintaining a high level of product knowledge through the sales team.

• Communicating Project wins to all staff/sales staff

• Ensuring visibility of achievement versus target.

• Encouraging competition within the sales team.

• Organisation wide consistent sales message.

• Preparing and building sales team awareness prior to and during product launch phases.

• Measured readership of executive and corporate communication.

Contact us to learn more

• Click Here to sign up for our free 30 day trial.

• Click Here to see our contact details.

• Click Here to request a personalised demonstration.

Supporting Slides

Educate Staff• 80% training forgotten if not reinforced

• SnapComms Quiz tool

• Collects responses

• Identify weak areas

Improve Attendance and Reinforce Training Page

Reach Mobile Staff• High Readership

• Fast Communication

• Guardian Group Example

Key Product Attribute Page Reach Remote Staff Page

Targeted Communications

• Target Office Departments, Mobile Staff, and certain individuals.

• Target Via

• Users & Groups

• Machine Based Targeting

• Naming Conventions

Back to Key Product Attribute Page

Why the SnapComms Campaign Tool?• Customer feedback pointed us to develop a campaign based

tool • A campaign is a bundle of messages around the same

compliance topic - usually containing a validation item bundled with nurture communications

• The nurture items deliver education and awareness messages

• The validation item requires the employee to comply, acknowledge or validate understanding

• Compliance status of the targeted employees is available real-timeKey Product Attribute Page

Campaign Calendar

Day 1 Invitation

Day 2 Cartoon and Article

Day 4 Screensaver

Day 5 Video

Day 6 Wallpaper reminder

Day 7 – 9am Ticker reminder

Day 7 – Take away resource

Day 7 –Commitment FormDefault Publishing Options

Day 8 – Campaign Results

Advanced Publishing Options

Escalate

Day 10 – Drip campaign - Screensaver

Day 10 – Drip campaign

SnapComms Campaign Tool - Screenshots

Campaigns

Create a Campaign

Editing Validation Item

Create Nurture Item

Campaign Items

Commercials• Available as 3 or 6 tool package

+ Any 2 Channels

++

+

+

Commercials

Validation

+ All 5 ChannelsValidation +

Campaigns• A Campaign consist of a set of messages:

• Typically one validation item – usually towards the end of the campaign

• Supported by numerous ‘nurture’ items• 4 preconfigured campaign types based on certain scenarios

• Compulsory Comply – reader has no option but to agree / comply / acknowledge

• Option to Comply – reader can choose not to comply• Validation – validate the reader’s knowledge and obtain commitment• Nurture only – educational / informational communications

Campaign Planning• Prepare and assemble your campaign content• Determine your required outcome then select a Scenario

to match – Compulsory Comply, Option to Comply, Validate Understanding or Information only?

• Determine you timeline – when does the campaign start and end?

• Map your Campaign materials to a Calendar• Upload your content to the SnapComms Content Manager• Schedule and Publish• Measure Compliance Status