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Human Factors

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References• Handbook of Human Factors

and Ergonomics – Stanton et al• Human Factors in Aviation – Salas et al• Human Factor Guidelines for Auditors

ICAO doc 9806 • Human Factors Training Manual

ICAO doc 9683• CASA – Intro to HF• FAA documents and articles on HF• EASA – HF strategy for implementation• CAP-719 (ICAO Digest)

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Overview

Intro – The NASA HF Labs experience

What? Perception & On Ground

Why? And why now?

How? – Key points to ponder

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1950 2015

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Most accidents in the past: Were Maintenance Errors classified as Avoidable or Unavoidable

Today:Technical failures are relatively less andcontinuing to decline

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According to Boeing:

Today

80% accidents are caused by

Pilot Error

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RNAV, ADSB, PBN, Drones, NextGen, SESAR 2020

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Humans are Technology Managers

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Therein, lies the Complexity of understandingHuman Factors specifically

attributing to Safety

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Therefore, Human Factors isMultidisciplinary

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PEAR Model

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So, Human Factors deals with

Circadian CycleWork MotivationBlended Learning

Resonant LeadershipCRM, MRM, TEM, MEM

Soft skills, Interpersonal skillsConflict management, Stress & Fatigue

Cognitive, Social & Emotional Intelligence

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Emotion QuotientEmotional Intelligence

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The Butterfly Effect

Deterministic non-linear chaostheory

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Comparative Analysis by NASA experts:

It was determined that technical skills are not the only desirable traits a captain should have.

Failure of Leadership and ineffective crew communication were contributory factors.

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•Self-awareness – Recognize your own emotions and how they affect your thoughts and behavior. Know your strengths and weaknesses, and have self-confidence.

•Self-management – Able to control impulsive feelings and behaviors, manage your emotions, take initiative, follow through on commitments, and adapt to changing circumstances.

•Social awareness – Understand the emotions, needs, and concerns of other people, pick up on emotional cues, feel comfortable socially, and recognize the power dynamics in a group or organization.

•Relationship management – Develop and maintain good relationships, communicate clearly, inspire and influence others, work well in a team, and manage conflict.

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hf@ibaas.tvPw: 12345678

Google Classroom:www.classroom.google.com

ID: u15bxqContact: Dr. Wali Mughni

wmughni@gmail.com+92.321.8979014

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