If you don't know

where you are

going, you're

likely to wind up

somewhere else!

WHAT CAN HAPPEN

Personal performance goals

can spur employees

to new achievements,

reward them with

a sense of accomplishment

when a goal is reached,

and link their actions

directly to the objectives and

plans of the organization.

Goals can give employees

control over their own jobs and,

at the same time,

give managers a tool

for monitoring

their employees’ performance.

The immediate or ultimate objectives that employees are trying to accomplish from their work effort.

The process of motivating employees and clarifying their role perceptions by establishing performance objectives.

IMPROVES EMPLOYEE PERFORMANCE IN 2 WAYS:

1. By stretching the intensity and persistence of effort.

2. By giving employees clearer role perceptions so that their effort is channelled toward behaviours that will improve work performance.

MANAGEMENT-BY-OPERATION

CHARACTERISTIC

S OF EFFECTIVE

SPECIFIC GOALS

RELEVANT GOALS

CHALLENGING GOALS

GOAL COMMITMENT

GOAL PARTICIPATION

GOAL FEEDBACK

Any information that people receive about the consequences of their behaviour.

CORRECTIVE FEEDBACK

CHARACTERISTICS OF

EFFECTIVE

CHARACTERISTICS OF EFFECTIVE FEEDBACK

SPECIFIC

RELEVANT

TIMELYSUFFICIENTLY FREQUENT

CREDIBLE

MULTISOURCE FEEDBACK

360-DEGREE FEEDBACK

-Performance feedback received from a full circle of people around an employee.

EXECUTIVE COACHING