Setting Goals For The New Year

Making a Difference in 2017

Hello!Meet Ruth Gonzalez.Ruth Gonzalez has a background in International Business and first-hand experience as Inventory Manager at a salon/medspa. As a Learning Specialist, Ruth helps clients make the most of their software to grow their business, as well as furthering the education of internal employees. She also assists our Spanish speaking clients. 

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The Role of Goal Setting Why are we setting goals?

What are we setting goals on? Revenue vs. Growth Indicators

Last Year’s Revenue

Prior Sales TrendsYesterday’s Sales

The Six Growth Indicators

New ClientsNew Client Retention

Repeat Client RetentionFrequency of Visit

Average TicketProductivity

New Clients

The Six Growth Indicators (KPIs)

New Client

Retention

Repeat Client

Retention

Average Ticket

Frequency of Visit

Productivity

Information on Growth Indicators? Email The Education Team:

education@millenniumsi.com

Step One Pull The Correct Reports

Step One MA200 Growth Indicators Analysis

Step One MA200 Growth Indicators Analysis

Step One MA200 Growth Indicators Analysis

Step One MA200 Growth Indicators Analysis

Step One MA200 Growth Indicators Analysis

Step One Pull The Correct Reports

Consider Running:• AQ150 Prebook Analysis• MA040 Client Retention Summary • MA050 Client Visits By Type • MA205 Client Retention by Department • MA220 FOV by Employee/Service Class

Step One Utilizing Intelli-Text

Retention

Step One Utilizing Intelli-Text

Step Two Defining Goals for Continued Success

Step Two Defining Goals for Continued Success

Do they have the resources they need?Do they have the necessary skills?

What can I do to help my team achieve these goals?

Step Two Defining Goals for Continued Success: SMART

Goals

So what does a SMART goal look like? Increase FOV by 1, in 6 months, by utilizing pre-booking dialogues,

selling series, and implementing a points & rewards program.

Step Two Defining Goals for Continued Success

Step Three Inputting Employee Specific Goals

Step Three Inputting Employee Specific Goals

Step Three Inputting Employee Specific Goals

Step Three Inputting Employee Specific Goals

Step Four Inputting Team Goals

Step Four Inputting Team Goals

Step Four Inputting Team Goals

Step Five Tracking Goal Performance

Step Five Tracking Goal Performance

What are some ideas that you guys have tried?DON’T FORGET TO

INCENTIVIZE!

Lets create an action plan. What is your next step?

Milestone Actions Target Date

Discuss the Growth Indicators with Staff

Show Them the Growth Indicators, What They Do, and How They Play a Part

Set Service Provider Goals

Run the MA200 for each service provider. Sit down

with each service provider & set SMART goals. Define inside of the Employee Profile.

Set Team Goals Run the MA200 for the business. Analyze last

years totals & set goals.

Follow-Through Block off time in the Appointment Book for

follow-ups.

Any Questions? For questions about today’s presentation: education@millenniumsi.com

ONE FREEMONTH

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*Offer Exp i res 2 /8 /2017