Goal Setting - 2/1/17
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Transcript of Goal Setting - 2/1/17
Setting Goals For The New Year
Making a Difference in 2017
Hello!Meet Ruth Gonzalez.Ruth Gonzalez has a background in International Business and first-hand experience as Inventory Manager at a salon/medspa. As a Learning Specialist, Ruth helps clients make the most of their software to grow their business, as well as furthering the education of internal employees. She also assists our Spanish speaking clients.
GoToWebinar Overview• Have questions? Enter them into the
“Questions” box on the right hand side of your screen.
• All attendees are placed on “listen only” mode.
• Please take some time to fill out the brief survey that will be sent to you via e-mail following today’s presentation.
The Role of Goal Setting Why are we setting goals?
What are we setting goals on? Revenue vs. Growth Indicators
Last Year’s Revenue
Prior Sales TrendsYesterday’s Sales
The Six Growth Indicators
New ClientsNew Client Retention
Repeat Client RetentionFrequency of Visit
Average TicketProductivity
New Clients
The Six Growth Indicators (KPIs)
New Client
Retention
Repeat Client
Retention
Average Ticket
Frequency of Visit
Productivity
Information on Growth Indicators? Email The Education Team:
Step One Pull The Correct Reports
Step One MA200 Growth Indicators Analysis
Step One MA200 Growth Indicators Analysis
Step One MA200 Growth Indicators Analysis
Step One MA200 Growth Indicators Analysis
Step One MA200 Growth Indicators Analysis
Step One Pull The Correct Reports
Consider Running:• AQ150 Prebook Analysis• MA040 Client Retention Summary • MA050 Client Visits By Type • MA205 Client Retention by Department • MA220 FOV by Employee/Service Class
Step One Utilizing Intelli-Text
Retention
Step One Utilizing Intelli-Text
Step Two Defining Goals for Continued Success
Step Two Defining Goals for Continued Success
Do they have the resources they need?Do they have the necessary skills?
What can I do to help my team achieve these goals?
Step Two Defining Goals for Continued Success: SMART
Goals
So what does a SMART goal look like? Increase FOV by 1, in 6 months, by utilizing pre-booking dialogues,
selling series, and implementing a points & rewards program.
Step Two Defining Goals for Continued Success
Step Three Inputting Employee Specific Goals
Step Three Inputting Employee Specific Goals
Step Three Inputting Employee Specific Goals
Step Three Inputting Employee Specific Goals
Step Four Inputting Team Goals
Step Four Inputting Team Goals
Step Four Inputting Team Goals
Step Five Tracking Goal Performance
Step Five Tracking Goal Performance
What are some ideas that you guys have tried?DON’T FORGET TO
INCENTIVIZE!
Lets create an action plan. What is your next step?
Milestone Actions Target Date
Discuss the Growth Indicators with Staff
Show Them the Growth Indicators, What They Do, and How They Play a Part
Set Service Provider Goals
Run the MA200 for each service provider. Sit down
with each service provider & set SMART goals. Define inside of the Employee Profile.
Set Team Goals Run the MA200 for the business. Analyze last
years totals & set goals.
Follow-Through Block off time in the Appointment Book for
follow-ups.
ONE FREEMONTH
W I T H N O S E T U P F E E *
Contact us and mention this webinar so you can take advantage of this special [email protected] • 888.813.2141
*Offer Exp i res 2 /8 /2017
