Post on 14-Apr-2017
How to transform your ME outsourcing agreements into WE partnerships
that generate game-shaping results
1 Copyright © The Aha! Advantage 2016
From Me to We
GAME SHAPER How to use a WIIFWe outsourcing agreement to
generate transformational results
2 Copyright © The Aha! Advantage 2016
Aha! value-multiplying innovations
HAHA culture
WIIFWe outsourcing agreements
Game changing
results
3 Copyright © The Aha! Advantage 2014
Aha! value-multiplying innovations
HAHA culture
WIIFWe outsourcing agreements
Game changing results
A WIIFWe outsourcing agreement is a must if you want
to generate game-changing results built on innovation
Reduced costs
Improved service levels
Value-multiplying innovations
Outsourcer
Improved margins
Long-term, growable crown-jewel client
Transferable learnings & capabilities
Supplier
4 Copyright © The Aha! Advantage 2014
Aha! value-multiplying innovations
HAHA culture
WIIFWE outsourcing agreements
Game changing results
What’s In It For We outsourcing agreements deliver game-
changing results because they are structured for long-term
mutual gain
5 Copyright © The Aha! Advantage 2014
Aha! value-multiplying innovations
HAHA culture
WIIFWE outsourcing agreements
Game changing results
Five rules of engagement underpin a successful WIIFWe
outsourcing agreement
The Rules of engagement
1. Focus on outcomes, not transactions
2. Focus on the WHAT, not the HOW
3. Use clearly defined and measurable outcomes
4. The pricing model incentivises value sharing
5. Build a governance structure that provides insight,
not merely oversight
WIIFWe contracts incentivize innovation and encourage
collaboration
ME contract
Legal weapon
Rigid and detailed
Transaction pricing
Transference of risk to
weaker party
WE contract
Instrument that facilitates
collaboration
Flexible framework
Shared-value pricing model
Risk sharing
6 Copyright © The Aha! Advantage 2014
Aha! value-multiplying innovations
HAHA culture
WIIFWE outsourcing agreements
Game changing results
7 Copyright © The Aha! Advantage 2014
Aha! value-multiplying innovations
HAHA culture
WIIFWe outsourcing agreements
Game changing results
Innovation doesn’t just happen. Staff need to master how to
identify and deliver Aha! value-multiplying innovations
8 Copyright © The Aha! Advantage 2014
Aha! value-multiplying innovations
HAHA culture
WIIFWE outsourcing agreements
Game changing results
Aha! value-multiplying innovations lower costs and risks while
simultaneously raising service and quality outcomes
raise service
& quality
Lower costs
& risks
value innovation
9 Copyright © The Aha! Advantage 2014
Aha! value-multiplying innovations
HAHA culture
WIIFWe outsourcing agreements
Game changing results
The difference between success and failure is how quickly
we recognise the need for change and how deeply we
understand it. Game-changers build High Adaptability, High
Achievement (HAHA) cultures.
10 Copyright © The Aha! Advantage 2014
Aha! value-multiplying innovations
HAHA culture
WIIFWE outsourcing agreements
Game changing results
High Adaptability, High Achievement people (HAHAs) are the
drivers of successful rapid change
HIGH
HIGH LOW
Achievement
Adaptability
HAHA
LALA
From LALA to HAHA
Low Adaptability Low Achievement
High Adaptability High Achievement
11 Copyright © The Aha! Advantage 2014
Aha! value-multiplying innovations
HAHA culture
WIIFWe outsourcing agreements
Game changing results
The best firms become game-changers by mastering how to
innovate and execute faster
12 Copyright © The Aha! Advantage 2014
Aha! value-multiplying innovations
HAHA culture
WIIFWE outsourcing agreements
Game changing results
Firms become game-changers by mastering how to learn faster
and execute faster
FAST
FAST SLOW
Learn
Do
LEARN FASTER
DO FASTER
Learn Faster, Do Faster