Follow the Bouncing Ball to Senior IT Leadership Positions

Debra Allison, Joanne Kossuth, Pattie Orr

October 15, 2013

Agenda• Introductions• Why you and Why this job?• Career Options and Flexibility• Defining Future Skill Sets• Professional Development and Career Map• Dispelling leadership myths• Speed Dating and Wrap IT Up

Welcome• Pair up and learn about each other • Be prepared to introduce each other• On the 3x5 card please write down

your next career step• The cards are numbered so we can

correlate but not identify

Why You and Why This Job• What attribute/competency makes

you believe you would be a successful CIO or other Senior Leader?

• What is one aspect of the CIO or Senior Leadership job that you believe would be the most rewarding?

• Plan to report out a summary by table.

Career Options and Flexibility• System Administrator as CIO aspirant

Career Options and Flexibility

• Library Director who is an aspirant to a Deputy CIO position

Career Options and Flexibility

• CIO aspirant to the CEO position

Career Options and Flexibility

• Associate Director who is content where they are

Career Options and Flexibility

• Assistant Director who is an aspirant to an Admission Dean position

Career Options and Flexibility

• Help Desk technician who is really interested in working in the finance office

Career Options and Flexibility

• Customer Service Manager as aspirant to an institutional advancement position

Defining Future Leadership Skills and Competencies

Where is the CIO Role Now?CIO

GenerationsTimeframe Primary basis for Success

CIO as Technologist

1965-1990 • Technical achievement

CIO as Aligner

1990-2008 • Technical competencies

CIO as Institutional

Strategist

2008 + • Vision, Relationships, Leadership, Communication

• Technical depth secondary

What changed in 2008?

 “College Costs Outpace

Inflation Rate”New York Times, October 23, 2007

“Colleges entering

difficult financial

times”

USA Today, October 30, 2008

“ College Presidents Defend Rising Tuition, but Lawmakers Sound Skeptical”New York Times, September 8, 2008

“In Downturn, Families Strain to Pay Tuition”New York Times, October 16, 2008

2008 - The “New Normal”

A Bigger Stage…From the Data Center… …to the Boardroom

The Future CIO• How do you assess what it takes to

be a successful CIO?• What skills and competencies will the

CIO of 2015-2020 need?

The Future Skills & Competencies

1. Adaptive Communication

2. Capture opportunities3. Change agent4. Effective collaboration &

partnership5. Emotional intelligence6. Financial management7. Institutional perspective

& understanding

8. Operational management9. Organizational innovation10. Principled negotiation &

vendor management11. Project management12. Risk management13. Strategic vision14. Trusted relationships

(Adapted from various publications, including Broadbent & Kitzis, The New CIO Leader: Setting the Agenda & Delivering Results.”)

“The Future CIO” Survey Instrument

• What are the three most important competencies for “the future CIO?”

• Which single competency is the most critical of all?

Survey Completion

Table Discussion

“Aha!”

Survey Results

Teamwork and Talent Development

• Who is your team?

• The Trouble with Teamwork is……

• When is a team needed and when is it not?

•  The Five Dysfunctions of Teams

Teamwork and Talent Development13 Ground Rules for Job Success

1.  Become a quick-change artist2.  Commit fully to your job3.  Speed up4.  Accept ambiguity and uncertainty5.  Behave like you’re business for yourself6.  Become a lifelong learner7.  Hold yourself accountable for outcomes8.  Add value9.  See yourself as a service center10.  Manage your own morale11.  Practice Kaizen12.  Be a fixer, not a finger-pointer13.  Alter your expectations

Teamwork and Talent Development

Expert Learners• Large knowledge base of

domain specific patterns• Rapidly recognize patterns

when appear

Novice Learners• Patterns not recognized• Focused on unknowns

Teamwork and Staff Development

• What do you and your staff need to know in five years?– Skills in transition; manage for change

• Issue#1: Updating IT Professionals’ Skills and Roles to accommodate emerging technologies and changing IT Management and Service Delivery Models.

Self Help Development Plan• Why Plan your Career?• If you do not have a path, any path

will get you there!

Making a Plan• Reflect• Self Assessment• Seek Outside Input• Develop Action Steps and Goals• Repeat

Dispelling Leadership Myths• True or False– In order to be successful in higher

education a PhD is required– Leaders are born not made– Leaders protect their power– Once at a large institution always at a

large institution (or the inverse)– If the Senior IT Leadership position

reports to the CFO you are DOA

Dispelling Leadership Myths• CIO stands for Career is Over• IT Does Not Matter, an ode to

Nicholas Carr• Leaders tell others what to do• Share your favorite myth

Speed Dating• Split into groups fairly equal in

number and head to one corner of the room

• Interact for 5 minutes on the changing nature of Senior IT Leadership; move onto the next corner until one round is complete.

• Share out thoughts.

Wrap It UP• On a 3x5 card please write down

your next career step.• We will report back to the group on

the correlations of before and after.

Tool Kit• AASA hears what’s about to disrupt schools, February 23, 2009. Clayton Christensen,

http://www.eschoolnews.com/2009/02/23/aasa-hears-whats-about-to-disrupt-schools/• Broadbent, Marianne, and Ellen S. Kitzis. The New CIO Leader: Setting the Agenda and

Delivering Results. Boston: Harvard Business School Press, 2005.• Brown, Wayne, and Polley McClure. “Women as Current and Future CIOs.” EDUCAUSE Review

Vol. 44, No. 6 (November/December 2009): 110–111, http://www.educause.edu/EDUCAUSE+Review/EDUCAUSEReviewMagazineVolume44/WomenasCurrentandFutureCIOs/185416.

• Charette, Robert N. “Back to the Future: The Future Role of the CIO.” Cutter IT Journal 23, no. 1 (January 2010): 18–23.

• Chester, Timothy M. “A Roadmap for IT Leadership and the Next Ten Years.” EDUCAUSE Quarterly 29, no. 2 (2006), http://www.educause.edu/EDUCAUSE+Quarterly/EDUCAUSEQuarterlyMagazineVolum/ARoadmapforITLeadershipandtheN/157401.

• Christensen, Clayton and Curtis Johnson. Disrupting Class: How Disruptive Innovation Will Change the Way the World Learns. McGraw-Hill, 2008.

• EDUCAUSE. “The Evolution of the CIO.” EDUCAUSE Issues Brief. Boulder, CO: EDUCAUSE, October 2009, http://net.educause.edu/ir/library/pdf/PUB9007.pdf .

• Goldstein, Philip J., and Judith A. Pirani. “Views of the Top: Rising IT Leaders Discuss the CIO Position in Higher Education” (Case Study 5, 2008). Boulder, CO: EDUCAUSE Center for Applied Research, 2008, http://www.educause.edu/ecar.

Tool Kit• IBM Corporation. “The New Voice of the CIO: Insights from the Global Chief

Information Officer Study.” IBM, 2009, http://ibm.com/voiceofthecio.• Jackson, Gregory A. “A CIO’s Question: Will You Still Need Me When I’m 64?” The

Chronicle Review 50, no. 21 (2004): B22, http://chronicle.com/article/A-CIOs-Question-Will-You-/27000/.

• Lambert, H. David. “The Changing Role of the CIO.” Presentation at the EDUCAUSE Annual Conference, Denver, November 4, 2009, http://www.educause.edu/E09+Hybrid/EDUCAUSE2009FacetoFaceConferen/TheChangingRoleoftheCIO/175759.

• Nelson, Mark R. “The CIO in Higher Education: Leadership, Competencies, Effectiveness” (Research Bulletin 22, 2003). Boulder, CO: EDUCAUSE Center for Applied Research, 2003, http://www.educause.edu/ecar.

• U.S. Department of Education. A Test of Leadership: Charting the Future of U.S. Higher Education; A Report of the Commission Appointed by Secretary of Education Margaret Spellings. (known more commonly as “The Spellings Commission Report”), 2006. http://www.ed.gov/about/bdscomm/list/hiedfuture/reports/final-report.pdf

• Zastrocky, Michael R., and Frank Schlier. “The Higher Education CIO in the 21st Century.” EDUCAUSE Quarterly 23, no. 1 (2000): 53, 59, http://www.educause.edu/EDUCAUSE+Quarterly/EDUCAUSEQuarterlyMagazineVolum/TheHigherEducationCIOinthe21st/157054

Tool Kit• http://

www.cio.com/webcast/739281/Dispelling_the_Top_3_Myths_for_Utilizing_Business_Analytics_to_Improve_Organizational_Processes

• http://www.cio.com/article/737778/Forrester_Survey_Data_Dispels_39_myths_39_About_Software_Industry_Trends_in_2013

• http://www.amazon.com/CIO-Perceptions-Innovative-Technology-Adoption/dp/3639082710

• http://www.avanade.com/en-us/approach/research/pages/consumerization-of-it.aspx

• http://www.cio.com/article/704943/Busting_CIO_Myths• http://net.educause.edu/ir/library/pdf/erm0518.pdf• http://

www.deloitte.com/assets/Dcom-Canada/Local%20Assets/Documents/Consulting/ca_en_con_CIO_and_IT_myths_010312.pdf

• http://blogs.gartner.com/mark_mcdonald/2009/03/10/the-new-myth-of-the-cio-%E2%80%93-part-3-%E2%80%93-cio-of-the-future/