Enterprise 2.0 and Project Management

Dennis Brooke, PMP, MBA

Senior Program Manager

The Relationship

• Web 2.0 Software integrated into business processes

• Interactive communicationsEnterprise 2.0

• Good communications

• Timely

• Interactive

• Right level of information

Project Management Key Success

Factor

Key Enterprise 2.0 Elements

WikisBlogs

SocialNetworking Micro-

blogging

Frequency of Updates

Lev

el o

f D

etai

l

LOW HIGH

HIGH

Repetition is educational glue.

Personal Experience Tax Software New Product Development

Enterprise Content Management Projects

Pepperdine, ING Bank (Sydney), Mazda, telecommunications, State & local government agencies….

Aviation Services Startup Clients and employees

worldwide

Acquired by Fortune 50 Company

Wikis and Project Management

• A collaborative website which can be directly edited by anyone with proper rightsWhat is a Wiki?

• Easy to use, flexible

• Accessible

• Configurable Security levelsAdvantages

• Limited formatting

• Content quality

• Barrage of informationDisadvantages

Uses for Wikis in Project Management

• Standardization

• Quick start

Project Templates

• Functional Requirements

• Design Documents

• Change Requests

Draft Documents

• Portfolio

• ProjectDashboards

• Standardize use of terminologyProject

Glossaries

Wikis in Project Management

Source: www.opengatesw.net

• Portfolio

• ProjectDashboards

Blogs and Project Management

• Shared on-line journal, or weblogWhat is a Blog?

• Easy to use, flexible

• Accessible

• Configurable Security levelsAdvantages

• Content quality

• Barrage of information

• Potential for abuseDisadvantages

Blogs in Project Management

• Announcements

• Key milestones

News & Info

• Short training modules

• Tips & TricksTraining

• Usability ideas

• Next Gen Suggestions

User Feedback

Example Blog

• Updates

• Scope

• Schedule

Project Status

Micro Blogging & Project Management

• Short blog posts, usually about 140 characters

What is Micro blogging?

• Brief

• Great for smart phone use

• Can link to longer content

Advantages

• Short

• Barrage of informationDisadvantages

Micro Blogging in Project Management

• Milestones

• IssuesUpdates

• Reporting problems

• Monitoring trendsTech

Support

Twitter as an Issue Management Tool?

Other Collaborative Tools

• Survey Monkey, Zoomerang

• Great for gathering requirements and project closeout surveys

On-Line Surveys

• Linked-In, Facebook

• Recruiting Team MembersNetworking

Hard Skills

Project Management vs. Leadership

SoftSkills

Enterprise 2.0 & Project Leadership

• Weekly Planning

• Long Term PlanningFocus

• Dashboards

• IssuesSponsor

Communications

• Activities

• Celebrating

• Reward & Recognition

Team Building

Guidelines for Making it Work

• Use web pages, avoid attachments; OR

• Use display attachment functions

Minimize clicks

• Redirect email content

• Make it fun

• Use “Easter Eggs”

Encourage Adoption

Guidelines…..• “Think very carefully about what you are

saying before you post. …The written word can be easily misunderstood.” Survey Participant

• Establish a Sheriff for this “Wild West”

• Establish company guidelines.

Content Quality

• Web 2.0 vs. Content Management

• Full feature tools that meet current expectations for usability

Use the Right Tool

The SoftwareVaried solutions for each Enterprise 2.0

element

Suites

Individual Solutions

Many “public” software packages have a behind-the-firewall or hosted option

Try free options outside work to get familiar with technology

Keeping it in Perspective There are two kinds of fools: one says, 'This is old,

therefore it is good'; the other says, 'This is new, therefore it is better.‘ Dean William Inge

If you give people tools, [and they use] their natural ability and their curiosity, they will develop things in ways that will surprise you very much beyond what you might have expected.” Bill Gates

It’s not about the software,

it’s about the solution

The Big Idea Repetition is educational glue

Blog

Learning More www.wikipatterns.com

Great reference on use and adoption of wikis

ProjectManagementWiki.org

Wiki on the use of Wikis for PM

Social Media for Project Managers, Elizabeth Harrin(coming this month)

Linked In Group: PMI Puget Sound

Twitter for Project Management: http://altaeeblog.com/twitter-for-project-management

Nexus ’10 – ECM Solutions Conference› Nov. 4-5, 2010 – Bellevue Meydenbauer Center› Keynote: Dr. James T. Brown, PMP PE CSP

Change Management: The Secret Ingredient for Success

Management Breakouts: CIO/Director Roundtable – People First, Process Second, Technology Third

The Pursuit of Effective BPM – Building Strategic Workflows

The New Collaboration for Project Management Success – E2.0

Conquering the Top ECM Project Management Challenges

Risk Management – Tactics for the Project Manager

Finding the ROI in Your ECM Investment

PM’s save $100 with promo code PMI100

For More info go to NexusECM.com

Tell Me Your Story Tell me know about your success (or painful lessons

learned) in using Enterprise 2.0 in your projects

Contact

dennis@dennisbrooke.com

www.dennisbrooke.com

Blog: www.dennisbrooke.wordpress.com

Networking: Linked In and Facebook

Twitter: @dennisbrooke