Engaging Today's Consumer: Make Commerce Beautiful

Post on 27-Jun-2015

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Acquia presentation by Ray Grady, SVP Commerce at LUSH, Acquia and iKOS event

Transcript of Engaging Today's Consumer: Make Commerce Beautiful

Engaging Today’s Consumer through Beautiful Commerce

Commerce is being Disrupted

What does this mean to Brands? Commoditizing the Market Disrupting the Market

The “Two-Site Syndrome”

Declare an End to the “Two-Site Syndrome”

of organizations reported that commerce and 60%

Marketing teams function in silos

Content is the Future of Commerce

“As a content and commerce marketer, The North Face has a strategic

imperative to stimulate emotional connections and maximize customer value.”

~R. Shay Miles*

“Consumers are no longer looking for shopping experiences

that are distinctly separate. Today, consumers are looking to

shop within content.” ~Rachel Tipograph**

*http://www.cmswire.com/cms/digital-­‐marketing/discussion-­‐point-­‐can-­‐one-­‐8irm-­‐provide-­‐complete-­‐digital-­‐experience-­‐026277.php **http://digiday.com/brands/sociomantic-­‐retailers-­‐as-­‐publishers/

But the reality is not quite as simple

Challenge: IT Dependencies

IT

Page Layouts

Landing Pages &

Experiences

New Templates

Content Updates

Optimize Experiences

Update Social Media

3rd Party Integrations

Code Deployments

IT

Page Layouts

Landing Pages &

Experiences

New Templates

Content Updates

Optimize Experiences

Update Social Media

3rd Party Integrations

Code Deployments

Challenge: Content & Translation Workflows

Challenge: Create Brand Differentiation

Brand A

Brand B

Brand C

Brand D

Challenge: Create Brand Differentiation

Brand A

Brand B

Brand C

Challenge: Create Brand Differentiation

Challenge: Managing Non-Product Content

Challenge: Reacting Quickly

UK Brand Site

Challenge: Complex Global Ecosystems

UK Commerce

Site

EMEA Brand Site

LATAM Brand Site

APAC Brand Site

EMEA Commerce

Site

APAC Commerce

Site

Micro Site

Micro Site

Micro Site

Micro Site

Micro Site

Micro Site

Micro Site

What if Commerce Could be Beautiful?

THINK AHEAD.

How we help companies transform�Acquia helps organizations unite their business and technical teams as they transform to digital-first.

The Acquia Platform provides the software necessary to build and deliver extraordinary digital experiences faster.

The Acquia Platform! The Acquia Experience!

The Acquia Experience is the intersection of the Acquia Platform and our commitment to Customer Success.

We’ll educate you, map success, and ensure it on an ongoing basis.

Come for the platform, stay for the experience.

The Acquia Platform�Freedom to Accelerate"

→  For Marketers & Merchandisers Acquia puts you in control of delivering personalized experiences and driving conversions.!

→  For Brand & Content Managers Acquia helps you deliver unified brand, social, and commerce experiences across devices & borders.

→  For Developers & Technical LeadersAcquia helps developers create high quality"applications faster, and gives technical leaders the security, reliability, and scalability they need.!

Acquia Commerce Solutions The Base Requirements:

•  In Context Editing

•  Content Creation

•  Commerce & Content Integration

•  Robust Workflows

•  Scalability & Security

•  Flexibility in Presentation Layer

Omni-channel Integration!

Acquia Commerce Solutions - Lift

Testing!!

Targeting!

Content Recommendations! Offers!

Shared Visitor Profiles & Segments!Lift

Web

Contextual Database!

Target

Recommend

ContextDB

Native Drupal!

Cross-CMS!

Add –On To Target OR Recommend!New

Lift ContextDB Capabilities

Data warehouse of Visitor Profiles

(known & anonymous)

Segment Manager

Integrate with email, marketing automation, CRM

JS, REST and batch file APIs Common visitor profile used across Lift family of products

Track the visitor journey regardless of the channel WEB

MOBILE

SOCIAL

EMAIL

COMMERCE

CALL CENTER

OTHER CHANNELS

Benefit to Brands •  No more dependencies on IT for simple content requests

•  Customized content and translation flows that work the way you do

•  Differentiate your brand and stand out

•  Easily manage non-product content

•  Solutions to meet your organizational structures

PUMA

Thank You