Post on 13-Aug-2015
From a problem-solving perspective to a participatory approach
Michela Cozza, Vincenzo D’AndreaDept. Information Engineering and Computer Science
University of Trento (IT)
michela.cozza@unitn.it
Reference area: elderly condition care services technological infrastructure
Duration: 2013-2016
Consortium:• proponents• research partners• sponsor
Approach:• PD / UCD
Active agingat home
Caring and well being at home
Technology Organisation Human
The declarationof intent to foster
active ageing
Over 55* Absence of disease or
physical-psychological conditions preventing or making difficult an active participation Potential needs of
psychological support and/or socialization, transport, tele-monitoringWillingness to experiment
new technologies through participatory activities
User profile
Human Factors vs Human Actors Informative role vs participative role Problem solving vs Problem framing
Script(Peine and Neven 2011)
Active role of users:ANTIPROGRAM
«reactant behaviour»(Akrich and Latour 1992)
Disalignment(Callon 1991, Suchman 2000)
on designingwith users
[UserII] “With reference to these two weeks, any relevant event is occurred. I hope it continues in this way forever”
[UserIII] “I read very carefully all the questions, but fortunately I can tackle all these problems by myself”
Antiprogram:(Akrich and Latour 1992)
«No problems!»
5/20 diaries returned
[User2 ] I have a pain in one arm and I cannot do housework / The problem is that I cannot wash the dishes, do the shopping and housework / At first I felt lost, but I tried to do what and how I was able to do / The problem is still / I got by and then I feel satisfied, I hope the pain ceases / The pain is there and I have to hold it.
[User1] At 3pm I was expecting the plumber. Just before someone had rung the front door. To my “Who are you?” I heard a man’s voice, but I did not recognize who was because of the siren of a firetruck. Persuaded that he was the plumber, I opened the door and he climbed at the first floor. I opened the door of my house: he was a seller of books who wanted to get into the house pushing me with his bag / Through the peephole I did not distinguish whether he was the plumber or not / I felt anger and insecurity because my confident credulity has been disappointed / I reactedstrongly and I have pushed away him by pointing a fist on his chest / Yes, I am amazed at my reaction and physical strength. But if I had been a person more weak and fragile? / With a videophone you could see who is […].
User re-configures
her/himself(Woolgar 1991)
Semi-structured interviews19/20 elders
Elders’ needs:• Socialization• Autonomy• Enhancement of personal skills
and abilities• Health education and prevention • Friendly access to public and
private services• Security at home
To begin anewengaging in
PD/UCD(Robertson and Wagner 2013)
Fill out the diaries
Antiprogram or agency of users
(Akrich 1992)
They have given us the homework !
Diana I received it, I read it, I looked and fortunately I have not filled out it. I
say fortunately because the last two or three years have not been happy
[...] Perhaps you have a smaller range of problems but for me, egoistically,
[now] it goes well
Simone
Arianna
With that diary ... what we would have to write? ... In short, they are all little things that are not so specific things to write ... then,
all of us have given up ... no one has written ... understand? But an interview ... no problem ... to tell ... I’m able to speak ... it seems to
me strange that I have to write ... stuff that others might be interested to read … this is my daily life
Rationalmind-set
Problem-solving
Informative role of users
Participatorymind-set
Problem-framing
Mutual-learning
Scriptedmaterial
landscape
Scripts
Artifactswith script
Fictiveuser
Real user
Met
hodo
logy
Design process(case in question)
Epist
emol
ogy
Ethi
cs