COMMUNICATING COMMUNICATING CHANGECHANGE

Leadership Role Shared Vision Communication Tools Employee Participation

Change AgentDimensions of Change

Strategy, Systems, Resources, Culture

Strategic PlanChange Model

Kotter’s Change Model

VisionTo be the leader in the

wireless industry

- we have jobs because our high quality wireless communications are valued by our customers- customers are willing to pay for our wireless communications service, which they find reliable

Announcement Staff and Team Meetings Q & A Sessions

Support EAP

Options Relocation Expenses Severance Packages

Oral Communication Written Communication Electronic Media

Oral Communication Written Communication Electronic Media

Daily Conversations for UnderstandingContext of VisionPurpose of VisionNeed of Vision

Training to Review Performance

Organization Success Employee Satisfaction Smooth Transition New Insights or Ideas

Connect Career Clarity Convey Congratulate

Contribute Control Collaborate Credibility Confidence

Critical to Success Meeting/Open Forum Participation of All Stakeholders Anonymous Questionnaires

Leadership Role Shared Vision Communication Tools Employee Involvement

Cook, J. (2012). Verizon Wireless to close Bellevue call center, tells 850 workers they can relocate elsewhere. Retrieved from http://www.geekwire.com/2012/verizon-wireless-close-bellevue-call-center-lay-850-workers

Kotter, J.P. (1996). Leading Change. Boston, MA: Harvard Business School Press.

Leban, B., & Stone, R. (2008). Managing organizational change (2nd ed.). Hoboken, NJ: John Wiley & Sons.

Verizon Wireless. (2012). Your code of conduct. Retrieved from

http://aboutus.verizonwireless.com/pdfs/Code_of_Conduct.pdf