COMMUNICATING CHANGE. Leadership Role Shared Vision Communication Tools Employee Participation.
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Transcript of COMMUNICATING CHANGE. Leadership Role Shared Vision Communication Tools Employee Participation.
COMMUNICATING COMMUNICATING CHANGECHANGE
Leadership Role Shared Vision Communication Tools Employee Participation
Change AgentDimensions of Change
Strategy, Systems, Resources, Culture
Strategic PlanChange Model
Kotter’s Change Model
VisionTo be the leader in the
wireless industry
- we have jobs because our high quality wireless communications are valued by our customers- customers are willing to pay for our wireless communications service, which they find reliable
Announcement Staff and Team Meetings Q & A Sessions
Support EAP
Options Relocation Expenses Severance Packages
Oral Communication Written Communication Electronic Media
Oral Communication Written Communication Electronic Media
Daily Conversations for UnderstandingContext of VisionPurpose of VisionNeed of Vision
Training to Review Performance
Organization Success Employee Satisfaction Smooth Transition New Insights or Ideas
Connect Career Clarity Convey Congratulate
Contribute Control Collaborate Credibility Confidence
Critical to Success Meeting/Open Forum Participation of All Stakeholders Anonymous Questionnaires
Leadership Role Shared Vision Communication Tools Employee Involvement
Cook, J. (2012). Verizon Wireless to close Bellevue call center, tells 850 workers they can relocate elsewhere. Retrieved from http://www.geekwire.com/2012/verizon-wireless-close-bellevue-call-center-lay-850-workers
Kotter, J.P. (1996). Leading Change. Boston, MA: Harvard Business School Press.
Leban, B., & Stone, R. (2008). Managing organizational change (2nd ed.). Hoboken, NJ: John Wiley & Sons.
Verizon Wireless. (2012). Your code of conduct. Retrieved from
http://aboutus.verizonwireless.com/pdfs/Code_of_Conduct.pdf