Lee Bushen – EMEA Tech Readiness

Patrick Irwin – EMEA Sales Readiness

Desktop Master ClassDecember 2016

Important – Webinar Audio

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Top Reasons to move to Citrix Cloud

Patrick Irwin Lee Bushen

© 2016 Citrix Systems.3

Virtual Desktop Agents

© 2016 Citrix Systems.4

Agenda

Introduction

What is Citrix Cloud ?Where do my servers go?

How secure is it?

What to do with my existing hardware, apps

and AD

Where do I login?Who looks after what?

What about HA?

Top Reasons to move to Citrix Cloud

Alex Balcanquall Interview

Competition!

XenApp &XenDesktop Service

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Drag picture to placeholder or click icon to add Why would I want to do this?

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The Age of Custom-Maintained Software is Ending

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IT is Undergoing a Cloud Transformation

On-premise

Installed SoftwareSoftware BuildersCapital Expenses

Transactional Sales

Cloud-First as-a-Service Service Brokers Operating Expenses

Subscriptions

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What Customers Asked For

Leverage Hybrid Cloud Environments

Adopt a Cloud-First Strategy

Overcome IT Constraints

No More Upgrades

Speed Time-to Value

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What is Citrix Cloud?

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Citrix CloudCloud-based management and delivery for all Citrix workspace technologies

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Service available nowService available soon

Secure Browser

LifecycleManagement

AppDNAExpress

IoTAutomation

3rd PartyServices

XenApp andXenDesktop

service

XenMobile ShareFile NetScalerGatewayService

Citrix Cloud: Uniting Delivery of All Citrix ServicesCloud-based management and delivery for all Citrix workspace technologies

Hybrid Cloud | Private Cloud | Any Public Cloud | Any Hypervisor

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Where Citrix Cloud HelpsReduction in overall complexity, infrastructure, time

TraditionalDeployment

IT E

ffort

Upgrade cycles

HW procurement

Capacity/sizing

Software set-up

App/OS Virtualization

SW maintenance

Admin time

App/OS Virtualization

Citrix CloudHybrid Deployment

Admin time

Software set-upHW procurement

Capacity/sizing

App/OS Virtualization

Citrix CloudCloud Deployment

Admin timeApp/OS Virtualization

Software set-up

Admin time

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Where are my servers located?

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XenApp &XenDesktop Service

XenApp &XenDesktop Service

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http://tools.cloud.com/

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Drag picture to placeholder or click icon to add How secure is it?

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• Hosted in Azure, AWS & Citrix’s datacenters, all in East US• More regions are on our roadmap

• All services are multi-instance and auto-scaling

• All storage is geo-replicated for DR

• 24x7 monitoring & alerting for security and availability

• We perform continuous backups and regularly test restore

• Backups are replicated to 2 secure secondary locations

• PII remains under customer control

Why should you trust us?

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• Citrix Cloud only stores metadata, such as:• Usernames• Application Names• Icons

• Sensitive data remains in the Resource Location, under the customer’s control:• Machine Images• User and Application Data

Security: Data at Rest

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• All data is encrypted with SSL while in transit

• HDX data (pixels, keystrokes, etc.) transit the NetScaler Gateway Service

• User credentials transit the cloud-hosted StoreFront, but are not persisted• Alternatively, StoreFront may be deployed by the customer to

encrypt credentials before they leave the customer’s premises

Security: Data in Transit

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Initial Setup Demo

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How do my users get access?

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XenApp &XenDesktop Service

XenApp &XenDesktop Service

NetScaler Cloud Service

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XenApp &XenDesktop Service

XenApp &XenDesktop Service

NetScaler On Premise

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Access Demo

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What parts do Citrix look after for me?

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XenApp &XenDesktop Service

XenApp &XenDesktop Service

Citrix Managed

Customer Managed

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• 24x7x365 support is available for customers with a valid Support agreement.

• Citrix Lifecycle Management• Citrix Blueprints – supported• Customer Blueprints – best effort only

• Contact Methods:1. Workspace Cloud Control Center2. Web (www.citrix.com/MyAccount)3. Phone (Severity 1 cases)

Citrix Cloud Support ServicesScope and contact methods

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What’s the availability?

• Service Level Goals published:• http://docs.citrix.com/en-us/citrix-cloud/overview.html

• Covers parts of the service under Citrix control

• Measure against goals at http://status.cloud.com

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DevOps – Canary Process

• 4-5 Day process to migrate customers to new code• If issues observed, hard stop until issue is resolved• Test State: Internal customers to verify deployment• Opt-In: Customers who have explicitly notified Citrix that they want latest stable code

as quickly as possible• Opt-Out: Customers who want to wait until 100% state is achieved

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High Availability of Cloud-BasedResource Locations

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Any Cloud

XenApp &XenDesktop Service

XenApp &XenDesktop Service

Citrix Managed

Customer Managed

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Availability Set

Azure Resource Location High Availability• Each Azure region has at least 5 separate Update

Domains and 3 separate Fault Domains.

• Creating Availability Sets ensures the machines in the set are distributed as much as possible amongst the Update and Fault Domains.

• Create an Availability Set for each delivery group to minimize the impact of an Update or Fault Domain Failure

Azure East US

DeliveryGroup 1

DeliveryGroup 2

Availability Set

Availability Set

Availability Set

Availability Set

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AWS Resource Location High Availability

• Each AWS region has 3 or more Availability Zones (designated by a letter) to provide isolation. Always choose at least 2.

• Create a subnet in each AZ with routes between them

• Deploy infrastructure components in each AZ

• Consider splitting VDAs for each delivery group across multiple AZs

us-east-1a us-east-1b

DeliveryGroup 1

DeliveryGroup 2

10.0.1.0/24 10.0.2.0/24

Catalog1A

Catalog2A

Catalog1B

Catalog2B

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Can I re-use my existing services?

XenApp 6.x Cloud

On-Prem Cloud

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XenApp &XenDesktop Service

XenApp &XenDesktop Service StoreFront consolidates

resources from Cloud and existing deployments

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transfer Demo

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What about my Apps?

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Any Cloud

XenApp &XenDesktop Service

XenApp &XenDesktop Service

Citrix Managed

Customer Managed

ExpressRoute

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Where do I put my AD?

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Any Cloud

XenApp &XenDesktop Service

XenApp &XenDesktop Service

Citrix Managed

Customer Managed

ExpressRoute

Multi-site AD or Trust

Date in the Cloud with ShareFile

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Azure Demo

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What questions did we cover?

Why would I want to do this?What is Citrix Cloud?

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What questions did we cover?

How secure is it?How do my users get access?

What parts do Citrix look after for me?

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What questions did we cover?

Can I re-use my existing services?

What about my Apps?Where do I put my AD?

Where do I go from here?

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Alex BalcanquallCitrix Cloud Team

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Limited Time Promotion: Expires December 31, 2016

© 2016 Citrix Systems.47

What Citrix Cloud component joins your resource location to Citrix Cloud?

Competition – Nest Camera or Jabra Web Conferencing Speaker

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